Job Description

Rockfon, part of ROCKWOOL Group, is seeking a Customer Success Specialist/SAP Super User, to focus on continuous improvement projects that are designed to increase efficiency. This is a hybrid role based in our Chicago office (zip code 60638) 4 days per week, Monday through Thursday, while working from home on Fridays.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your Future Team

You’ll be joining a tenured team of 5 dynamic Customer Service Representatives that are passionate about the products and services we provide. This position reports to the Customer Service Manager.

What You Will Be Doing

Work closely with the Supply Chain team to understand how to improve Order Management.
Serve as the lead for the SAP SD module (Sales & Distribution) implementing continuous improvement projects. Implement new processes to aid customer success and formalize documentation of processes
Address complaints and/or requests regarding quality claims, logistical and pricing discrepancies in the SAP QM (Quality Management) module
Manage Customer Master for new account setup process – implement workflow with Finance & Customer Service for new customer account creation
Collaborate with other Rockfon, N.A. SAP Super Users (PP, MD, LES, FI, CO ) for projects, testing and execution of new process and system updates
Perform UAT Testing and provide feedback – provide training material and guidance for new implementations
Provide back up to Customer Service Representatives with order entry and phone coverage
Work cross functionally with internal teams on the procurement and shipping of product to meet customer’s expectations by providing accurate output on all customer documentation
Visit customers, on occasion, to better understand their process as it relates to Rockfon’s business.

What You Bring

Bachelor’s degree in business, communications or related field, preferred
Strong SAP experience, preferably with experience in the SD (Sales & Distribution) and QM (Quality Management) modules from a user perspective
3-5 years customer service/supply chain experience
Proficiency with Microsoft Office suite of products

What We Offer

Competitive Salary
Generous Benefits - Effective your first day!
Comprehensive Medical, Dental and Vision coverage
Educational Assistance
401K Match - up to 6%
No cost Life and Disability Programs
Company provided Personal Protective Equipment
Employee Assistance Program (EAP)
Fitness reimbursement
Work-Life Balance
Paid Time Off (PTO)
12 Paid Holidays per year
Paid Parental Leave

Who We Are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions:

Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work.
ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve.

Diverse and Inclusive Culture:

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits: