Job Description

About Us:

We are an innovative startup offering a powerful workflow automation solution to healthcare providers & medical billing companies, helping them harness the disruptive power of AI to achieve substantial gains in efficiency and cost savings. Founded by serial tech entrepreneurs we’re currently a small team of six out-of-the-box thinkers and doers driven by an immense passion to challenge the status quo.

We are seeking a Client Onboarding Manager to join our team at AgentAI. The ideal candidate will have a minimum of 3 years of experience working at a medical billing company or in a related industry, with a strong understanding of the medical billing process and revenue cycle management.

Responsibilities:

Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions.
Serve as the primary point of contact for clients during the onboarding phase, addressing any questions or concerns and providing exceptional customer service.
Collaborate with cross-functional teams, including sales, product development, and customer success, to coordinate onboarding activities and deliverables.
Develop and maintain comprehensive onboarding documentation and training materials for clients.
Conduct regular check-ins with clients post-onboarding to assess satisfaction and identify opportunities for improvement.

Qualifications:

Minimum of 3 years of experience working for a medical billing company or related field, with a strong understanding of medical billing processes and terminology.
Proven track record of successfully managing client relationships and delivering exceptional customer service.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
Strong organizational and project management skills, with the ability to manage multiple clients and projects simultaneously.
Experience working in a SaaS or technology company is a plus.
Ability to work in a very fast-paced, ever-changing environment.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Experience level: