Job Description
JOBTelephone Operator #1100024 (Open Competitive)Final Filing Date: 05/03/2024Exam Date: 06/01/2024Incumbents to positions in this class operate a telephone switchboard or an answering console in order to complete telephone calls - both internal and external. Positions are characterized by the operation of a digital centrex system handling numerous telephone calls requiring a high degree of courtesy and customer service to telephone users. Although the operation of the telephone equipment may occupy as little as fifty (50) percent of the work performed, the operator when performing other tasks must remain near this equipment. The duties of positions in this class are comparable to those of an entrance level Clerk. Work is performed in accordance with prescribed routine that may be carried out without immediate supervision.
EXAMPLE OF DUTIES
Operates a digital centrex system to maintain internal and external lines of telephonic communication;-answers telephone calls and determines nature of service required;-provides callers with directory information and other data following specific agency guidelines and procedures;-makes telephone connection to the appropriate office;Maintains an up-to-date informational file on telephone numbers, personnel, work locations and restricted and confidential numbers;-compiles and records information to be used in preparation and publication of directories and charts;-makes appropriate changes in records when changes in personnel and/or numbers occur and notifies appropriate personnel;May operate a departmental/unit telephone paging system;May be required to perform duties involving the input/retrieval of data on a computer terminal;May be required to scan, file and maintain records and other documents,-checks for clerical accuracy and completeness;- opens, dates, sorts, distributes and files mail;May operate copy machines, microfilm, simple computing and other office machines;Acts as a Receptionist for department;Performs related work as required.
SUPPLEMENTAL INFORMATION
EXPANDED SUBTEST DESCRIPTION: 1.) SPELLING: These questions test your ability to spell words that are used in written business communications. 2.) ALPHABETIZING: These questions test your ability to file material in alphabetical order. 3.) CLERICAL OPERATIONS WITH LETTERS AND NUMBERS: These questions test your skills and abilities in clerical operations involving, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers. Test Guide: A Guide to Taking the Written Test for this examination is available upon request in Room 1001 City Hall- Civil Service office or go onto the website at: https://www.cs.ny.gov/testing/localtestguides.cfmThis written exam is being prepared and rated by the N.Y.S. Department of Civil Service in accordance with Section 23-2 of the Civil Service Law, and the provisions of the N.Y.S. Civil service Rules and Regulations dealing with the rating and review of exams apply.(If not attached, expanded subtest descriptions may be obtained from the Civil Service office, Room 1001 City Hall.)============================================================================== (The eligible list resulting from this exam may be used to fill comparable positions.)==============================================================================MULTIPLE EXAMINATIONS SCHEDULED FOR THE SAME DAY: If you have applied to take a written test announced by either one or several local jurisdictions (county, town, city) scheduled to be held on the same date as this written test, you must notify each of the local jurisdictions no later than two weeks before the test date, so they can make arrangements for taking all tests at one site. All examinations for positions in State government will be held at a State examination center. LOCAL GOVERNMENT EXAMS notify each civil service agency to make arrangements no later than two weeks before test date. You must notify each agency with whom you have filed. For this information, notify the Department of Human Resources, Division of Civil Service, Room 1001 City Hall, Buffalo, New York 14202 or call or come to the office. IMPORTANT INFORMATION REGARDING WEATHER CONDITIONS ON THE DAY OF THE EXAMINATION - In the event of severe weather conditions on the day of the examination, please listen to the following tv/radio stations for postponement or delay in the starting time of the administration of the examination: WBEN 550, WGR 930, WWW145.., WWKB 1520 –AM RADIO; WKSE 98.5, WLKK 102.5, WTSS 107.7 FM RADIO OR WIBT-TV (CH. 4). If no such announcement is made, you must presume that the examination will be administered as scheduled.IMPORTANT INFORMATION FOR USE OF VETERAN’S CREDITSIf you are currently serving on active duty in the Armed Forces of the United States, you may apply for veteran’s credits. These veteran’s credits shall be granted on a conditional basis at time of establishment of the eligible list. You will be restricted from certification using these credits until you have received an honorable discharge or release under honorable conditions. Your DD214 must be presented as proof of service during war time, before you can be certified for appointment from the eligible list using these credits.==============================================================================Special Requirement for Appointment in School Districts and BOCESPer Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required.==============================================================================NOTICE TO EXAM PARTICIPANTS: Additional Points Available to Children of Police Officers and Firefighters Killed in the Line of Duty(New Section 85-a, NYS Civil Service Law, effective 9/17/02)On September 17, 2002, Governor Pataki signed into law a bill adding a new section 85-a to the Civil Service Law granting additional credit on civil service examinations for children of firefighters and police officers killed in the line of duty. This law is to take effect immediately.“In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.”Applicants claiming these points must do so in writing (you may enclose in application), indicating the name, title, relationship and place of employment of the deceased parent.Eligibility for points will be reviewed and applicants may be required to submit additional information to verify the claim.==============================================================================Additional points available to siblings of Firefighters and Police Officers killed in the line of duty as the result of the September 11, 2001 World Trade Center Attack (Chapter 500, Laws of New York 2003).For more information, check with the Department of Human Resources, Civil Service office.
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