Job Description
Working at WatlowAre you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
As the Sale Support Administrator, you will play a crucial role in supporting the Semiconductor sales team by handling various administrative and support tasks, related to specific customers. This position is essential for maximizing the efficiency and effectiveness of the sales process, ensuring smooth operations, and enhancing customer satisfaction.
In the role of Sale Support Administrator you would be located at any of our US facilities or remote.
Your Key Responsibilities
- Prepare and facilitate the completion of sales documents, contracts, proposals, and presentations.
- Support the sales team in maintaining and updating account data and opportunities.
- Facilitate the routing and handling of customer inquiries, RMAs, and operational notifications.
- Provide information about product notifications and resolve or escalate issues them to the appropriate organizational team members.
- Assist in order status and management information facilitation including tracking shipments and working with account management for escalation.
- Generate and analyze sales reports, track sales performance, and provide insights to the sales team and management.
- Assist in routing and communicating status of qualified leads from Inside Sales Engineering to ensuring they are properly followed up on by the sales team.
- Prepare and distribute sales materials, brochures, and promotional items.
- Ensure the sales team has the necessary resources, such as product samples, marketing materials, and demonstration supplies.
- Identify and implement process improvements to streamline sales operations and enhance productivity.
- Collect feedback from the sales team and customers to identify areas for improvement in sales processes and customer service.
- Bachelor’s degree in business or equivalent customer or sales experience of 5-8 years.
- Project Management
- Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- Excellent verbal and written communication skills to interact with customers and internal teams.
- Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant tools.
- A customer-centric approach with the ability to handle inquiries and resolve issues efficiently.
- Analytical skills to generate and interpret sales reports, analyze data, and provide actionable insights.
- A collaborative mindset to work effectively with the sales team and other departments.
The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:
- Annual Achievement Award
- 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
- Onsite wellness clinic
- Wellness incentives
- Employee Personal Assistance Program
- Dental, medical, vision and short-term and long-term disability insurance
- Paid holidays, personal time, and vacation
- Parental leave
- Tuition reimbursement
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.
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