Account Executive

Build relationships with new clients and manage relationships with existing ones

Essential Job Functions:

• Execute prospecting and marketing strategies to develop new clients and events (phone calls, emails, social media, in-person visits, networking, trade shows, partnerships, etc.)
• Collaborate with team to create annual prospecting/marketing strategy
• Collaborate with team to continuously develop product and offerings
• Coordinate the schedule and completion of group sales promotions and special group offers, in accordance with policies, procedures, and programs
• Represent and speak on behalf of Lone Star Park at networking events and trade shows
• Maintain existing clients through follow up and loyalty strategies
• Meet or exceed the sales revenue goals established for group sales department annually
• Execute client event contracts, invoices, payments and orders
• Manage and coordinate the details for events in Caterease and BEO communications (i.e.; linen colors, room layout, guest number, menus, dates, times, special requests, etc.)
• Timely internal communication with F&B operations and security through BEOs and Event Sheets
• Timely internal communication with Racing & Media department for event needs
• Manage the organization and timing of work assignments in order to maintain the greatest efficiency in scheduling and implementation of group events
• Ensure all required promotional and printed materials are received and in proper positioning for each group sales event
• Greet clients to ensure event requirements have been achieved
• Demonstrate a professional, upbeat and outgoing demeanor while on duty
• Demonstrate excellent employee support and external customer service
• Ensure compliance with all applicable regulations, laws, internal policies/procedures and internal control protocols.
• Consistently evaluate situations to improve procedures and communications
• Job requires evening, weekend and holiday hours
• Job requires extensive standing and some sitting
• Attention to detail, organization and proactive problem solving a MUST
• Performs other related duties as may be assigned by reporting senior.

Education:

• Associate or Bachelors degree in Hospitality Management, Sales and Marketing, or closely aligned field; or an equivalent combination of education and experience required.

Knowledge, Skills and Abilities:

• Requires the knowledge, skills, and abilities to work with personal computer hardware and software programs, audiovisual systems, various types of office equipment, safety equipment, etc.
• Strong computer skills, to include effective working knowledge of Microsoft Office products.
• Data tracking and project management

• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills.
• Ability to independently solve problems and manage a variety of situations
• Ability to independently interpret instructions in written, oral, diagram, or schedule form.
• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge: Able to operate various types of software including, but not limited to: CRM software (Caterease), Microsoft Office, Room Diagram Software.

Training and Experience:

• Minimum of two years of work experience in Customer Service, Administration, or Hospitality Sales

Licenses/Certifications/Other:

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions

Physical Requirements:

• Strength:
  • Sedentary to Medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses
  • Consistent exposure to spoke filled environment