Job Description
Come Be Part of a Mission that Matters!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manage Returns daily by utilizing Solomon, CRM and CASE system
- Knowledge of Neogen product
- Communication skills between several departments within company
- Assist CS Manager with creating SOP and work instructions for returns process
- Manage equipment repairs and calibration process to vendors.
Education and/or Experience: High School Diploma or general education degree (GED), one to three years related customer service experience and/or training on systems.
Computer Skills: Solid knowledge of Microsoft Office, Outlook, Access Software, Windows/Vista 0S, as well as the ability to effectively communicate electronically.
WHO IS NEOGEN:
From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!
Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.
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