Job Description

With nearly three decades of continuous growth and no signs of slowing down, Hansen & Adkins Auto Transport, Inc. (“H&A”) is dedicated to providing high-quality, cost-effective vehicle transportation and related services; with a strong commitment to safety, customer success, innovation, and reliability.

Founded in 1994 by industry veterans Steve Hansen and Louie Adkins, the Company has grown from just 3 haulers to over 1,000 haulers, earning numerous industry awards along the way. H&A is currently serving 16 major auto manufacturers nationwide and in Canada.

The Customer Solutions Specialist will manage RFQ requests from start to finish. They will market Hansen & Adkins to current as well as potential customers, interacts with corporate customer representatives, performs customer service functions for new opportunities, communicates customer requests with strong follow- up skills.

Our success depends upon the great employees we employ. We are committed to providing an environment that encourages personal success with emphasis on open and honest communication. We are committed to on-going training, customer service and mutual respect.

Here at Hansen & Adkins Auto Transport, we appreciate our employees and we offer a great and comprehensive benefit package with competitive wages:

Company Paid Medical and Dental Insurance
401K Retirement Plan, with a company match of 25% of employee’s contribution
Vision Insurance available
Company Paid Life Insurance
Company paid vacation/sick time
FSA
EAP Program

Responsibilities

Managing and executing all RFQs for current contract renewals and potential opportunities. Includes distribution to executive leadership with clearly defined target completion dates, mapping, cost model due dates, work with and direct analysis team on the development of cost models, meeting proposal due dates, developing proposals, etc. Submitting pricing, providing all required background information, etc., for each customer. In addition, keep current on the differing systems for RFQ submittal, i.e, - Stellantis (Transporeon), Toyota (Aruba), etc.
Spot buy coordination and follow up. Communication with customers. Rate: interactions with analysis and ops. Teams. Negotiation with customer.
Establish, develop and maintain positive business and customer relationships. Including but not limited to day-to-day requests, weekly lunches with local customers (Analyst & Coordinator level personnel).
Expedite the resolution of customer problems and complaints to maximize satisfaction. Manage insurance renewals, special shipments, quality, and performance.

Coordinate sales/ marketing initiatives with team members and other departments.

New business set up: dealer lists, all necessary codes, confirmation of rates and all details pertaining to new origin. Coordinate internal teams to accomplish tasks to ensure smooth effective date. Setting up dealership calls.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new service territories.
Continuously improve through feedback.
Uphold the company’s core values of Teamwork, Integrity, Respect, Excellence, and Safety.

Qualifications:

Bachelor’s degree in business or a related field.
1-2 years of proven work experience on Customer Service activities.
Proficiency with MS office- emphasis on Excel skills.
Highly motivated and target driven with a proven track record in customer service and administration.
Excellent selling (customer first), negotiation and communication skills, prioritizing, time management, and organizational skills.

Ability to create and deliver presentations tailored to the audience needs.
Relationship management skills and openness to feedback.

Hansen & Adkins Auto Transport is an equal opportunity employer and does not discriminate on the basis of race, color, gender, pregnancy, reproductive health decision making, sexual orientation, gender identity, expression, religion, marital status, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, parental status, or any other consideration made unlawful by applicable federal, state or local laws

Job Type: Full-time

Benefits: