Job Description
It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That's how you can make an impact here at Cox.
We're hiring a Disputes Coordinator to join our operations team at FleetNet Automotive. In this role, you'll be at the forefront of resolving customer concerns in the fast-paced world of fleet management. You'll dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments.
What You'll Do
You'll navigate fleet operator - service provider interactions, collaborating with internal teams and external partners to orchestrate fair & equitable resolutions to customer inquiries.
Here's more on what that'll look like:
Who You Are
You're all about accuracy and your eye for detail is unmatched. Here's what else you'll bring to the table:
Minimum Qualifications:
High School Diploma/GED
Preferred Qualifications:
USD 17.40 - 26.06 per hour
Compensation:
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
We're hiring a Disputes Coordinator to join our operations team at FleetNet Automotive. In this role, you'll be at the forefront of resolving customer concerns in the fast-paced world of fleet management. You'll dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments.
What You'll Do
You'll navigate fleet operator - service provider interactions, collaborating with internal teams and external partners to orchestrate fair & equitable resolutions to customer inquiries.
Here's more on what that'll look like:
- Review customer claims to verify that they meet FleetNet America policies and account-specific guidelines
- Investigate cases with increasing complexity that allow for prescriptive decision-making and require infrequent involvement from senior staff
- Effectively utilize resources (internal departments, systems, etc.) to investigate, document, communicate, and ensure appropriate actions are completed to move cases forward to resolution
- Use appropriate levels/limits of financial approval authority to resolve cases
- Prepare and facilitate communication for resolution via telephone, email, and in-person discussion
- Monitor and maintain accurate files for each case, verifying accuracy of all required documentation, including invoices and settlement agreements
Who You Are
You're all about accuracy and your eye for detail is unmatched. Here's what else you'll bring to the table:
- Understanding of Fleet Maintenance & Management, particularly heavy & medium duty fleets (Ex. Standard Repair Times, Service Intervals, Vehicle Components, etc.)
- Strong organizational and time management skills to simultaneously navigate multiple tasks, customers, and service providers
- Excellent written & verbal communication skills Adaptable to a fast-paced environment with the ability to learn new software and process changes
Minimum Qualifications:
High School Diploma/GED
Preferred Qualifications:
- 3+ years of automotive, mechanical, and/or body shop experience strongly preferred.
- Billing / AP / AR / call center experience.
- 2 years of experience in a related field of claims management, claims investigation, customer service, and/or problem and conflict resolution.
- Customer management system (CMS) familiarity.
- Strong organizational and time management skills. Skilled in Microsoft Office Suite of Products.
USD 17.40 - 26.06 per hour
Compensation:
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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