Job Description

EAGLE RAILCAR SERVICES

Facility Quality Assurance Manager Job Description

Position Title: Facility Quality Assurance Manager

Position Summary:

The Quality Assurance Manager reports to the Director of Quality and is responsible for leading the quality assurance program at the respective Eagle Railcar Services facility. The Quality Assurance Manager implements and maintains processes in accordance with the Eagle Railcar Facility Quality Policies and Procedures, Association of American Railroads Field Manual, Office Manual, Manual of Standards and Recommended Practices Section J Specification for Quality, and related AAR rules and technical standards. The Quality Assurance Manager is also accountable for achieving targets established for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, reviewing, analyzing, accepting, or rejecting, as applicable, reports for nonconformance data with a focus on continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility audits and certification events.

Duties & Responsibilities:

Manages, mentors, coaches, and trains employees.
Leads improvement initiatives.
Leads Quality Team communication.
Ensures implementation, oversight, and management of the Quality Assurance Program at site level.
Leads customer visits & audits.
Manages internal/external audits.
Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance
Ensures process nonconformance data is recorded and logged for analysis to establish root cause and process improvement opportunities.
Leads and participates in continuous improvement opportunities.
Supervises and coordinates activities for final inspections and any required special inspections.
Ensures adherence to Eagle Railcar Services safety policies and procedures.
Contributes to the overall facility performance from the standpoints of safety, quality, and profitability.
Manages inbound, in-process, final inspection, and process audits to ensure compliance with quality program. This includes recording and reporting of weekly findings as well as physically performing these audits.
Facilitates root cause and corrective action processes with cross-functional operations team.
Ensure all required customer specifications, regulatory requirements, and Eagle Railcar Services standards and instructions are implemented, controlled, and maintained.
Evaluates the operational and quality training needs of the facility and coordinates with the Functional Leaders to address those needs.
Performs other duties as required by Eagle Railcar Services Director of Quality and Corporate QA group.

Education and Experience:

Bachelor’s degree preferred or 5 years’ experience in Railcar Industry Quality Assurance, Inspection or Railcar repair.
Proficient in computer software applications, including Word, Excel, Outlook, and other applications.
Ability to develop and maintain positive working relationships.
Excellent oral communication skills
Ability to organize and prioritize tasks.
Background in Nondestructive Testing methods and/or welding processes is preferred.

Job Type: Full-time

Benefits: