Custom Computer Sales Representative

Job Description

AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking to hire a Custom Computer Sales Representative at our Twinsburg, Ohio location. This specialized sales position will be responsible for communicating with clients regarding sales and support, providing outstanding customer service, working with other departments to provide excellent service with regards to selling our products, and providing expert knowledge to customers with regards to their purchases.

Responsibilities

• Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, and upgrades.
• Present price, credit and terms in accordance with standard procedures and customer’s profitability profiles.
• Assist customers in product availability, parts compatibility, and price changes.
• Actively reach out to customers to obtain feedback on our policies, website, products, and services.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Communicate status updates on customer requests.
• Answering incoming phone calls, chats, and emails while providing a high level of satisfaction to customers.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Serve as the primary contact for customers to answer all technical and sales requests.
• Support the sales team by providing expert technical knowledge on PC related requests.
• Maintain up-to-date knowledge of PC industry trends, technologies, PC hardware and software components.

Qualifications

• Extensive knowledge and understanding of PC hardware components, software, and compatibility.
• Strong professional verbal and written communication skills.
• Strong skills in sales and customer service.
• Ability to be courteous and attentive to the customer’s needs while maintaining proper phone and email etiquette.
• Proactive, self-disciplined and able to work in both teams and independently.
• Ability to work under time constraints.
• Expert computer skills, knowledge of Microsoft Office, and multi-line telephone systems.
• Possesses excellent organizational skills, and discretion with confidential information.
• Specialized technical knowledge in industry fields for PCs/Laptops/Servers/Gaming/Etc.
• High School Diploma or GED
• 2+ years of proven sales experience as a consistent performer.
• 2+ years of proven technical PC hardware knowledge in a related field.

Working for Us

• Fun and comfortable environment.
• Flexible shifts.
• Diverse and friendly staff.
• Vacation, Sick, and Holiday time.
• Health, Dental, Vision, and 401K options.
• We cross train and promote from within!

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Required)
• Computer hardware: 2 years (Required)
• Computer literacy: 2 years (Required)

Ability to Commute:

• Twinsburg, OH 44087 (Required)

Ability to Relocate:

• Twinsburg, OH 44087: Relocate before starting work (Required)

Work Location: In person

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