Technical Customer Success Manager

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

TeamUp is an engineering efficiency tool, designed to empower teams across AT&T to improve Software Productivity, through insights, bottlenecks identification, goal setting and optimization tools. If you're an energetic advocate for customer success with a strong technical background, we want you! Join our growing team and make a lasting impact on the organization.

The Technical Customer Success Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric solutions and meet business objectives. You will be an energetic advocate for customer success, with a keen eye for growth and a knack for building bridges.

About the job:

• The Technical Customer Success Manager is responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-centric solutions and meet business objectives. You will be an energetic advocate for customer success, with a keen eye for growth and a knack for building technology bridges.

• Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.

• Harness your passion for human connection and tech expertise in the software development industry to create transformative experiences.

• Serve as the voice of the customer internally and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.

Key Roles and Responsibilities:

• Carry out successful customer rollouts and strive for high adoption of the product.

• Manage periodic customer touchpoints to maintain a strong pulse on the portfolio of customers simultaneously.

• Collaborate with Technology to triage and address support issues in a timely manner and escalate blockers quickly.

• Collect product requirements and feedback that can be used by Product and Technology to shape the development roadmap.

• Collaborate with Marketing to generate customer case studies.

• Collaborate with clients on best practices, ensuring they are set up for success from the start.

Desired Education:

• Bachelor’s degree in Business Management, Information Technology, Computer Science, Engineering, or a related field preferred.

Desired Experience:

• 2+ years’ experience in a technical, customer-facing role of a highly technical product

• Proven experience in customer success, preferably within the SaaS world (ideally B2B, Big Data, SDLC product).

• Strong technical background within a technology organization.

• Knowledge of how dev teams work - inside and out.

• Strives to maintain empathy and humility throughout every day with a customer-first mindset in a highly collaborative environment.

Required Experience:

• Exceptional communication, problem solving and presentation skills.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Our Customer Success Manager earns between $77,800 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$77,800.00 - $130,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.