Job Description

What is Carbonhound?

We are a software platform that helps businesses of all sizes measure and reduce their impact on the climate. We believe that in order to stop the climate crisis, we need to enable every business to do their part. Our product helps reduce barriers for businesses by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future.

We are the operating system for businesses to take action on the climate crisis.

Why Carbonhound?

Values Led: We fiercely protect our values of Integrity, Empathy and Empowerment and ensure that these values are true both inside the company and how we work with our clients. This alignment ensures that we limit the tension between ourselves and what our clients want.
Impact: We are a small (but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation.
Amazing team: We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us and help co-create the company you have always wanted to work at.
Strong Backing: From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest pre-seed investors in Canada.

The Role

We're looking for a high-energy professional with a passion for problem solving and critical thinking who loves working with people, numbers and building things from the ground up. You will be a critical member of our Toronto hub located at Bay & Queen, working with the Commercial Team to grow our presence and customer onboarding experience and our primary point of contact for any francophone customers. As part of our in-house climate action team will work directly with our customers to help make carbon management easy and accessible.

Our dream candidate is an ego-free lifelong learner who thrives with autonomy, is passionate about climate action, takes ownership of their own work, builds a supportive team environment, and values their own growth.

Responsibilities

TLDR: Own the customer experience at Carbonhound end to end - all activities including (but not limited to) customer support, outbound customer success check-ins, inbound sales, and community building to grow our presence and serve our customers with empathy and integrity.

Support our Toronto commercial hub in growing the business through building relationships across the climate community. Including attending events, customer out-reach, and more engagement opportunities you identify!
Work collaboratively with the entire Carbonhound team to support existing customers in their journey to measuring, reducing, and reporting their carbon footprint
Help customers navigate our services: Onboarding, Data Concierge, Reduction Initiatives, Verification, Carbon Credit Purchases
Own the full sales cycle for inbound french leads to get new logos onto the Carbonhound platform and drive revenue growth
Work with the product team to use the feedback and insights from your customer interactions to create tangible improvements to the platform and generate business value
Continue to learn about climate measurement, carbon reduction, and other areas of climate action with the support of our Climate Lead
Democratize access to climate knowledge through educational training sessions and keeping knowledge hub help docs up-to-date (e.g. helping our community to decrypt standards like the GHG protocol and translate it into plain language)
Stay on top of climate news and events

Knowledge & Skills Requirements:

Experience applying the GHG Protocol Guidance & ISO 14064 Standards to create corporate GHG inventories
Comfortable communicating fluently in both english and french
2-4 years of professional, consulting or relevant volunteer experience
Understand the basics of building models on excel (e.g. forecasts, estimates, etc.)
Strong communication skills (e.g. use clear, simple terms to explain complex topics)
Started or responsible for growing a company, organisation, club, team, or project
Have an undergraduate degree in STEM, Accounting, Finance, or Technical Business field or equivalent experience
Bonus: High-Level understanding of reporting frameworks (CDP, TCFD, B Corp, SBTi, etc.)
Bonus: Experience running sales cycles in a B2B environment

Experience Requirements:

Built personal and professional relationships across a group of stakeholders
Managed internal and external stakeholders to complete a project or reach a goal
Conducted data analysis to inform a major decision or suggest a path forward
Bonus: Design and facilitate training for audiences who are new to a topic
Bonus: Track record of generating climate related content (i.e. blog, white papers etc)

You may be a good fit if you: