Job Description
Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.
Hughes Safety Showers, NA currently has an opening for an Inside Sales in Sarnia, Ontario. Hughes Safety Showers is a world leader in the manufacturing of emergency safety showers, eye/face wash and decontamination equipment designed to operate across all industries regardless of location, climate or local hazards.
General Summary
The Inside Sales collaborator has the primary responsibility of supporting the outside sales team in the USA and Canada and grow sales in North America by:
1. Handle all incoming customer calls to provide quick responses to enquiries and simple quotes.
2. Manage spare parts sales to end users. Not only incoming requests but proactively contacting customers to ensure they have parts and consumables in stock.
3. Increase rental revenue. Manage the rental fleet's ongoing rental contracts, proactively contact customers and maximize the rented time of each unit in stock.
4. Handle incoming requests for simple quotes from established distributors.
5. Support online chat channels for North American inquiries and route them accordingly.
6. Support sales and administration in the Order-to-Shipment process.
7. Work with Technical Support, Engineering and Sales to ensure standard product documentation is available to customers during the quoting stage.
8. Organize, drive, and ultimately execute projects and respective duties, clearly delineating required deliverables to ensure success.
This position requires personal leadership and cross-functional team skills to achieve company goals. Must think critically, with creative intuition and clear understanding of actions to meet objectives. Must operate with speed in entrepreneurial spirit while working in a culture of discipline to support development and adherence to standard work.
- Receive all incoming customer calls, provide appropriate feedback to customers questions and requests. Forward and follow up on all received request from customers
- Handle simple quotes requests from established distributors that are received via incoming phone calls and website leads.
- Manage incoming leads, via phone or website, in SalesForce to capture all pertinent information.
- Handle customer claims, warranty request or concerns. Working together with Sales, Technical Support, Engineering, Operations and administration. Logging the incident in the database and following up until it is resolved.
- Quote all spare parts and consumable requests, making sure the correct parts are offered and offering complementary parts to improve the spare stock of customers.
- Evaluate the spare part demand and prepare bundles and offers to increase sales.
- Handle rental inquiries. Make sure the customer has correct information about contract requirements.
- Monitor rental fleet and database to keep up to date working with US warehouse for storage and repairs.
- Follow up with rental customers for monthly payments and return schedules.
- Support online chat for North America customers during working hours.
- Support Administration and Operations to contact customers during shipment process to assure all the information is received and products are shipped as per the shipping plan
- Manage products standard documentation database to make sure the latest and correct versions are available to accompany all quotes.
- Send customers their order acknowledgements and shipping confirmations.
- Order entry in ERP system for value stream orders.
- Provide support to regional sales managers when they travel or are on PTO
- Miscellaneous administrative duties in support of sales, office and technical-related objectives
- Bachelor's degree in marketing, or related business administration from an accredited educational institution
- Minimum four years’ experience in marketing, business administration, or related field
- Functional and working experience with Adobe creative suite of products, e.g., InDesign
- Project management – must work on cross-functional environment to drive projects, create and prioritize related tasks, manage multiple obligations, and meet deadlines while under pressure
- Problem-solving and organization – ability to assimilate information and potentially conflicting ideas into coherent and logical outcomes.
- Technical aptitude – experience in translating and communicating complex technical topics to execute the actions with easy-to-understand benefits.
- Communication – excellent written and verbal communication skills – experience in creating, composing, writing, and editing materials
- Business acumen – possess insight to larger business goals and objectives and understand how the role fits into overall strategy
- Sense for good design based on industry best practices; maintain brand standards.
- Ability to work in both a team environment, and independently, with limited direction, when necessary, to achieve objectives
- Leadership – collaborate team of marketing contributors, commercial team members, operations and engineering, and others as part of cross-functional teams
- Flexibility – be able to improvise and adjust to shifting priorities; positive “can-do” attitude.
- Ability to travel up to 15%
- Able to lift and carry 20 lbs to waist and overhead with proper lifting techniques.
- Ability to use sit in an office setting for up to 8 hours per day.
- Ability to bend, twist, squat, stand and walk up to 8 hours per day.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
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