Job Description
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education
- Bachelor’s degree in an IT-related field or Business Management, required.
- PMP Certification, Required
Experience / Qualifications
- Ten (10) years in an IT environment with project and risk management experience.
- Two (2) years of Healthcare IT experience preferred.
- Worked in an IT department with extensive knowledge of integrated systems, technologies, and support services.
- Experience using Project Portfolio Management systems, like Workfront, PlanView, Sensei, Monday, Jira, Project on the Web, etc.
- Advanced Microsoft Office skills, including MS Project, SharePoint, Teams and O365.
- Strong interpersonal, communication and organization skills required.
- Knowledge of information systems, security services, and infrastructure required.
Knowledge, Skills, and Abilities
- Demonstrated project management experience effectively working with multiple, diverse stakeholders in a complex project environment.
- Experience managing projects within an established systems development life cycle (SDLC) process and project management life cycle framework (PMLC).
- Ability to manage and balance multiple projects and programs in support of IT and hospital/clinical operations.
- Strong analytical skills with expertise in one or more project management and/or data modeling tools (Excel, MS Project, Access, PPM, etc.) preferred.
- Ability to operate as a business analyst by assessing the hospital and clinical needs and associating them with the operational and tactical outcomes expected from the project.
- Experience in a large complex technology implementation setting preferred.
- Healthcare IT operations experience a plus (e.g. department moves, new clinical systems integration, etc.).
- Solid working knowledge of technical infrastructure and application processes, including servers/storage, networks, VoIP, IT configuration and change control, data management and reporting technology, application integration, QA/Testing, Development, ITIL.
- Establishes and maintains long-term sponsor and stakeholder relationships, building trust and respect by consistently meeting and exceeding expectations.
- Excellent interpersonal skills including superior oral and written communications.
- Ability to work independently with minimal supervision.
Position Summary
The role of the Lead PMO is to manage the overall IT Project Portfolio. This position may also have to plan, execute, control, and finalize multiple, complex projects within the timelines, leveraging multiple resources and delivering within the financial plan. The projects can be large, multifaceted, and span across multiple healthcare and business organizations and service lines. The Lead PMO is responsible for leading the PMO function of IT. This position may also have to lead the creation of the individual project charter/scope and project plan/work breakdown structure, as well as acquiring the required resources, managing risks/issues, and coordinating the efforts of each team member and stakeholder, along with third-party partners. The Lead PMO will oversee the Senior IT Project Manager to provide support and guidance to other IT Project Management members, when necessary and assist in the development and refinement of the project management processes, methodologies and toolsets.
- Act as the Lead of PMO and manage the overall Portfolio of IT Projects and may also have to manage the Project managers.
- Direct and manage complex, interdependent IT project development from initiation to closure.
- Define project scope, goals and deliverables that support hospital and clinical operational goals in collaboration with senior management, sponsors, and stakeholders.
- Develop full-scale project plans, detailed roadmaps, and communications documents.
- Effectively communicate project expectations to team members, sponsors, and stakeholders in a timely and clear fashion.
- Estimate the resources and participants needed to achieve project goals and deliverables.
- Draft and submit budget proposals and recommend subsequent budget changes where necessary.
- Where required, negotiate with other business and technology managers for the acquisition of required personnel from within the company.
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle.
- Manage risk assessments and issue escalations throughout the projects.
- Utilize change control management and attain successful buy-in from key project sponsors and stakeholders.
- Set and continually manage project expectations with team members and other stakeholders.
- Delegate tasks and responsibilities to appropriate personnel.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Plan and schedule project timelines and milestones using appropriate PM tools.
- Track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Coach, mentor, and motivate project team members and partners, and influence them to take positive action and accountability for their assigned work.
- Build, develop, and grow any business relationships vital to the success of the project.
- Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
- Conduct appropriate postmortem and lessons learned activities to capture opportunities for affecting future project delivery success.
- Develop best practices and tools for project execution and management.
- Practice and adheres to the “Code of Conduct” philosophy and “Mission, Vision and Value Statements.”
- Performs other duties as assigned.
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