Account Representative

Job Description

• Job Summary:

We are seeking a dynamic and results-driven Account Representative to join our team. The ideal candidate will be responsible for managing and growing key accounts, providing exceptional customer service, and driving sales growth.

• Responsibilities:

• Initiates calls or online web contact to payors or guarantors to verify receipt of claims/statements and collect on

outstanding accounts receivables as specified by current collection policies and procedures

• Documents follow-up activities, conversations with payors/guarantors, information obtained via the web contact, and any

correspondence in the account notes.

• Ensures payments received by third party payors are correct and the correct contractual discounts/allowances have been

applied according to the contract matrix or government reimbursement rates. Ensures that all accounts associated with
that guarantor and payor relationship are resolved.

• Analyzes and assesses accounts for outstanding balances and makes prudent decisions on appropriate actions needed to

resolve the balance.

• Identifies and reports inaccurate reimbursement and contractual trends to Sr. Reps, Team Lead, or Manager.
• Refers problem accounts to Sr. Rep, Team Lead or Manager prior to accounts becoming 60 days old. Documents the issues

in detail and refers to Sr. Rep, Team Lead or Manager with a recommendation of action needed. Provides continual
follow-up.

• Assists with special projects to ensure that collection, workqueue, and departmental goals are met.

Job Type: Full-time

Pay: Up to $20.00 per hour

Expected hours: 8 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• EPIC: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Overnight Shift (Required)
• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Suite 300 Bellaire, TX 77401 (Required)

Ability to Relocate:

• Suite 300 Bellaire, TX 77401: Relocate before starting work (Preferred)

Work Location: In person

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