Job Description

Bilingual Customer Service Representative for VELUX Canada Inc. (HYBRID)

Our Company

For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure.

The VELUX Group is a global company with manufacturing and sales operations in more than 40 countries. As the VELUX Group is growing, so too are our operations at VELUX Canada. We are a strong value based company where passion, commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

About the Job

We have an opening for a Bilingual Inside Sales Representative (French/English). This is a hybrid position that required to come into the office twice a week. This unique position includes a variety of tasks ranging from phone calls (customer service + Preliminary Technical support), Fulfilling orders using SAP Business One and following up on shipments etc. The ideal candidate for this position will be a well organized, self-motivated multi-tasker with previous customer service experience who has the right balance of ambition, enthusiasm and personality.

Job Responsibilities

Communicate with existing and new customers on a daily basis over the telephone
Administrative duties including order entry, order tracking, following up with Courier service
Work events and attend training sessions as required
Other duties as assigned

Qualifications

Previous experience is an asset in any or all: Order processing, the home building industry, inside/outside sales
Superior commitment to customer service
Self-management and organizational skills
Creative thinking and problem solving
Computer literate with knowledge of Microsoft Suite
Strong presentation and telephone skills
Ability to work independently as well as part of a team
Professional appearance and attitude
Available to work days and occasional evenings

Job Type: Full-time, Permanent

Salary: To be discussed

Benefits:

Group health and dental insurance plan
Vision care plan
Long-term disability
Life insurance and Accidental Death and Dismemberment insurance
Employee Assistance Program (EAP)
Company matched RRSP retirement plan
Flexible health spending account
Educational Assistance program
Sick/Personal day program
Service recognition
Performance incentive program
And much more

Schedule: Monday to Friday, 8:00am to 4:30pm with 1 hour for lunch

This position is being offered as a remote position

VELUX Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank you for your interest in this position. We will only reply to those candidates that are chosen for an interview.

Find out more about VELUX Canada at velux.ca

Job Types: Full-time, Permanent

Schedule: