Solutions Consultant

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you're not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

We are seeking a Solutions Consultant to join our Sales team. This position will work closely with our Sales team and sales leaders to streamline pre-sales scoping, documentation and IT consulting for customers. This role will display excellent communication, organization, attention to detail, and customer-facing communication working cross-functionally as a resource to help us win deals and drive retention post-sales.

This role will also be integral to product strategy by delivering insights into prospective customer needs and roadblocks for sales.

What You'll Do

• You will be the technical resource for sales calls and questions, on both an ad-hoc basis and formally, to consult with customers to win more deals at a higher velocity. This will involve:
• Technical leader: be the subject matter expert on Electric's platform and articulate the value and benefits to customers throughout the sales process
• Objection handling: overcome objections especially when it comes to technical challenges
• Tech stack reviews and validation
• Familiarity with security solutions such as the ones below in order to answer customer questions and articulate value in the pre sale process:
• Application Migrations and Deployments (Keeper, etc.)
• Multi-Factor Authentication
• SSO/SAML Deployments (Azure, Okta, JumpCloud, Google Cloud Identity, etc.)
• DNS including SPF/DKIM
• Backup & Recovery Solutions (Datto, Acronis, CrashPlan, etc.)
• Basic Networking Familiarity (Perimeter81)
• Email Spam Solution Configuration & Deployment
• Endpoint Detection & Response Configuration & Deployment
• Comprehensive knowledge of on-premise and cloud IT infrastructure including but not limited to network infrastructure, server infrastructure, active directories
• Problem solve and overcome technical hurdles for sales opportunities
• Exemplary communication with customers including but not limited to the following:
• Ensuring that all customer requests for follow-up and documentation are responded to in a timely manner
• Thorough technical understanding of IT services offering as it relates to Electric's product to ensure that Electric can identify and execute customer needs
• Able to communicate directly and develop rapport to help build confidence in Electric's offering
• Ability to leverage cross-departmental resources to deliver on customer needs and requests
• Constant improvement of customer-facing documentation, procedures and templates used to engage with customers
• Document workflows that are commonly asked about so that can be used by the sales team rather than having a Sales Engineer on all calls
• Work cross-functionally with Product, Support, Customer Success and other teams to improve workflows and implement customer feedback
• Be the liaison between technical, sales and sales leadership teams

Who You Are

• 3-5 years of IT, Project, or Solutions/Sales Engineering experience, MSP Environment preferred
• 2+ years working in a client-facing environment
• Proven experience working cross-functionally
• Demonstrated ability to think outside of the box and build custom solutions
• Ability to manage and motivate teams both within and outside of the reporting structure
• Ability to prioritize and manage multiple projects and issues in a fast-paced environment
• Ability to perform ongoing analysis and surveying

Preferred Qualifications

• Ability to review systems and cloud-based applications to make actionable insights and recommendations
• Comprehensive knowledge of IT security frameworks particularly:
• Ability to understand compliance frameworks including but not limited to HIPAA, SOC2, GDPR, ISO, PCI, etc
• Effective communication of Electric security controls, information security policies
• Ability to translate customer needs and requests to make actionable insights and recommendations relating to security

Read about working at Electric here and meet our leadership team!

We offer a range of benefits that include:

• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Standard Working Hours: local timezone, 9:00AM -6:00PM

We are an equal opportunity employer.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.