Digital Channel Product

JOB DESCRIPTION

DESCRIPTION:

Duties: Take ownership of key OKRs, including customer satisfaction, task completion, as well as stewardship of critical journeys within the logged-in mobile experience. Use internal data and research in addition to 3rd party sources to identify problem and opportunity areas, developing clear plans to tackle these areas and gauge success. Collaborate with design, engineering, analytics, business and functional partners to drive product initiatives. Own end-to-end delivery of product features, and identify and manage cross-impact dependencies and risks. Own an outcome-driven roadmap, working with partner teams and other key stakeholders to prioritize against it. Develop a clear communication strategy for your area of ownership; present updates to senior leaders and communicate progress through various forums, dashboards, etc. Critically evaluate information gathered from multiple sources and ensure consistency. Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning.

QUALIFICATIONS:

Minimum education and experience required: Bachelor’s degree in Mechanical Engineering, Computer Information Systems, Information Technology, or related field of study plus 7 years of experience in the job offered or as Digital Channel Product, Product Analyst, Business Consultant, Business Analyst, or related occupation.

Skills Required: Requires experience in the following: AWS cloud services; Java; JSON; Javascript; Microservices; REST; Splunk; Swift; SOAP; REST web services; JIRA; AEM; Figma; Gherkin; Quality Assurance best practices.

Job Location: 1111 Polaris Pkwy, Columbus, OH 43240. Telecommuting permitted up to 40% of the week.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.