Inside Sales Representative

Job Description

Shift Info:

New hires would be required to work weekends and would have two weekdays off together. (typically, Tuesday/ Wednesday or Thursday/ Friday)

We’re open 7 days a week, 6 am -5:00 pm M-F and 8:00-4:30 on Sat/Sun.

Position Summary: Respond to inbound sales inquiries; place outbound calls to web generated leads. Handle and bring to resolution, inquiries from customers regarding service, billing, or any facet of account.

This is a full-time position with weekends required.

Job Duties:

Ø Respond to leads with a goal of closing sales for Bay Alarm Medical services

Ø Manage several incoming phone lines and address customer needs as required

Ø Take ownership for saving customers from cancellation, using defined retention tools

Ø Place orders

Ø Maintain database of customer leads and customers

Ø Maintain a process for timely follow up and management of pending leads

Ø Provide excellent customer service

Ø Identify solutions to daily problems

Ø All other miscellaneous responsibilities and other duties as assigned

Requirements:

Ø 1-2 years heavy telephone answering skills required.

Ø 1-2 years central station/call center experience preferred, viewing and evaluating customer logs, scheduling service calls.

Ø 1-2 years inside or outside sales preferred

Ø High School diploma or equivalent required

Ø College degree preferred

Ø Excellent communication skills required

Ø Excellent customer service skills required

Ø Good computer data entry and retrieval skills required

Ø Excellent follow through and problem-solving skills required

Ø Intermediate word processing and basic spreadsheet competence required

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: No less than 40 per week

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person

Ability to Relocate:

• Concord, CA: Relocate before starting work (Required)

Work Location: In person

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