Field Service Technician - Power Electronics

POSITION SUMMARY

A fully competent UPS Field Technician applies an intensive and diversified knowledge of complete UPS start-up, testing and operations. Responsible for installation, commissioning, maintaining, repairing and providing emergency support on Batteries, Chargers, Inverters, Static Switches, and Maintenance Bypass Switches for Commercial, Telecom, and Industrial systems at customers' sites. Performs commissioning focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing. Discuss with technical support problems related to maintenance or operation of equipment.

ESSENTIAL FUNCTIONS

• Reasonable Accommodations Statement
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintain a safe working environment at all times. Report possible concerns to lead person or supervisor.
• Perform preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems.
• Perform initial starts-ups.
• Provide 24/7 on-call emergency services as required.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Maintain and safeguard company-issued tools and equipment.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Protect company proprietary information, manuals, and records.
• Maintain vehicle in safe and operational condition and maintain current insurance and a valid license at all times.
• Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
• Timely and accurate completion of paperwork including Field Service Reports, time cards, and expense reports.
• Maintain technical documentation for study and/or review.
• Provide training and guidance to less experienced employees where necessary.
• Attend product specific training as necessary.
• Safely clean up electrolyte spills.

POSITION QUALIFICATIONS

Competency Statement(s)

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Decision Making - Ability to make critical decisions while following company procedures.
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.

SKILLS & ABILITIES

• Education : Electronic or Electrical School preferred
• Experience : Two to four years related electrical experience

PHYSICAL DEMANDS

Physical Demands

• Stand - F
• Walk - O
• Sit - O
• Handling / Fingering - F
• Reach Outward - F
• Reach Above Shoulder - F
• Climb - O
• Crawl - O
• Squat or Kneel - F
• Bend - F

Lift/Carry

• 10 lbs or less - F
• 11-20 lbs - F
• 21-50 lbs - F
• 51-100 lbs - F
• Over 100 lbs - N

Push/Pull

• 12 lbs or less - F
• 13-25 lbs - F
• 26-40 lbs - F
• 41-100 lbs - F
• Over 100 lbs -F

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth Perception, must have or be corrected to 20/20)
• Ability to wear Personal Protective Equipment (PPE) (Eye protection, others)