MANAGER, TRAINING (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• Develop and execute forward thinking training strategy that aligns with the business strategy and objectives, addressing both immediate and long-term needs.
• Design and implement a scalable training operating model to ensure consistent, high-quality delivery across multiple teams and locations.
• Lead the design and execution of impactful training programs tailored to the Insurance line of business including in-person, virtual and web-based delivery.
• Collaborate with cross functional leaders, key stakeholders, and subject matter experts to identify and anticipate training needs to enhance organizational performance.
• Capacity planning for training team by assessing training needs and building scalable training solutions and proactively managing resources; both internal and external through burstable capacity.
• Partner with external training vendors to build content and deliver specialized training programs.
• Lead, develop, and coach a high performing team of trainers in the development and delivery of effective, consistent and high-quality training.
• Leverage data driven insights and KPI’s to assess training effectiveness, optimize training programs and inform key decisions that enhance employee performance and growth.
• Champion and drive the integration of innovative learning technologies & methodologies, including e-learning workshops, blended learning and coaching frameworks.
• Oversee all aspects of training logistics, including scheduling, resource allocation and materials to ensure seamless program delivery.

• University/College Degree in Education, Organizational Development, or related field.
• 5+ years of experience in training, instructional design, or facilitation with a strong focus on developing and delivering impactful learning solutions.
• At least 3 years of leadership experience with the ability to build and develop high performing teams through mentorship, coaching, and fostering a collaborative, results driven environment.
• Proven success in developing and implementing scalable training strategies and models.
• In depth knowledge of learning theories, instructional design principles, training evaluation methods and adult learning methodologies.
• Experience working with and managing contracts with external training vendors.
• Excellent communication and presentation skills with the ability to engage stakeholders and influence decision making.
• Proficient in e-learning platforms, LMS and other training technologies
• Data driven mindset with the ability to analyze training metrics to inform and influence decision making and training enhancements.
• Strong project management capabilities.
• Excellent analytical, problem solving and decision-making skills.
• Innovative, proactive, and solution oriented enabling a high levels of operational effectiveness and service delivery.
• Proficiency with Microsoft Office tools.
• Occasional travel may be required.

NICE TO HAVE

• Bilingualism (English/French).

Applications will be received until 7 p.m. EST, Monday, November 25, 2024.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).