Marketing and Promotional Team CSR

Job Description

EBC Printing is seeking a part-time Customer Service Representative (CSR) in the Marketing and Promotional Segment of its business. This is an entry level position, and no prior experience is needed in promotional products or printing. The responsibility for this position is to generate presentations, quote and purchase orders along with supporting the outside sales representative. Maintaining and further building client relationships with existing accounts and help to meet monthly sales goals. Candidate should have excellent customer service, interpersonal communication, attention to details and organizational skills. Problem solving and computer skills will be necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

· Handle customer inquiries and concerns

· Provide information about the products and services

· Problem solving for customer needs and time frame

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of the evolving products and services

SKILLS/EXPERIENCE:

· Good communication and Interpersonal skills

· Ability to multi-task

· Effective listening skills

· Problem solving

· Business sense

· Professional demeanor

· Outgoing and engaging conversation skills

· High School or equivalent required

If you thrive in a fast-paced challenging work environment, then we invite you to consider being a part of our team.

Compensation will be discussed during your interview and is based on proficiency and experience.

Job Type: Part-time

Expected hours: 24 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Allentown, PA 18106: Relocate before starting work (Required)

Work Location: In person

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