Healthcare Customer Success Manager (hybrid)

Job Description

As a client-facing HealthcareCustomer Success Manager, working hybrid at home and from the Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of valuable clients. You will manage the general stewardship of clients and stakeholders. You will gain detailed knowledge of workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch.

*Healthcare industry background

*No agencies please

*Must be a US Citizen

*Strong background in managing accounts/contracts with high profile clients

*Federal Government Contracting experience a plus

Responsibilities

• Perform duties including direct account management and customer service for assigned clients.
• Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
• Ensure the timely and successful delivery of services according to customer objectives and contract requirements.
• Lead client activities based on their needs and in accordance with contract requirements including the scope of work.
• Work with clinical management, people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
• Understand capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.
• Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
• Maintain accurate information in internal customer relationship management tools.
• Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.

Qualifications

• Minimum of 8 years’ experience in the healthcare, workers' compensation, or insurance industry
• Minimum of 8 years of client-facing and/or federal government contracting experience a plus
• Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
• Bachelor’s degree; Master’s degree or PMP preferred
• Ability to write reports, business correspondence, and standard operating procedures
• Work independently as a self-starter committed to delivering the highest customer service, quality, and results
• Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
• Strong computer skills, including all standard Microsoft products (PowerPoint, Word,
• Able to pass a preliminary credit and background check
• United States Citizenship
• Ability to obtain and maintain a Public Trust Federal Government Security Clearance

In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, this client company offers participation and vesting in a 401(k) plan with a company match.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Healthcare: 5 years (Preferred)
• Account management: 8 years (Preferred)
• Client services: 8 years (Preferred)
• Government Contracting: 5 years (Preferred)
• Workers' compensation: 2 years (Preferred)

License/Certification:

• PMP (Preferred)

Ability to Commute:

• Bethesda, MD 20814 (Required)

Work Location: Hybrid remote in Bethesda, MD 20814

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