Job Description
ABOUT THE OPPORTUNITY:
RecogNation is an employee engagement company, and we believe that Every Moment Matters. We are seeking a driven, service-oriented, and passionate Sales Coordinator to help us transform how team members all over the world view and interact with their workplace. This role will be responsible for supporting the growth, performance, and effectiveness of our sales organization; ultimately impacting lead generation strategy & efforts, accelerating new customer acquisition, and improving data hygiene through proper CRM administration. We are seeking a driven individual who is results oriented, has an attention for detail, a passion for service, and is looking to contribute to an award-winning culture.
DUTIES AND RESPONSIBILITIES:
- Executes outbound prospecting campaigns, achieving daily, weekly, and monthly Key Performance Indicators (KPI’s).
- Qualifies prospective customers and initiates a successful handoff of qualified opportunities to the Employee Experience Partners.
- Collaborates with the Employee Experience Partners to support the sales process and elevate the prospect experience from opportunity creation to close.
- Ensures data hygiene standards are met, supporting sales with keeping the CRM up to date of all sales activities, relevant notes, and ensuring next steps are always scheduled.
- Support the sales organization with the completion of RFP’s and RFI’s.
- Serves as an Accountability Partner to designated Employee Experience Partners. Ensures that next steps, tasks, outreach, and follow-up are being completed against established due dates and campaign timelines.
- Partners with designated Employee Experience Partners to identify, engage, and pursue strategic leads.
- Conducts opportunity check-ins to ensure prospective customers are receiving all the information that they need and are satisfied with the sales experience.
- Identifies and provides feedback and insights to senior leadership.
IDEAL CANDIDATE TRAITS:
- Driven individual that establishes and models a standard of excellence with regards to work effort and performance.
- Must possess a high degree of professionalism with excellent written, oral, and nonverbal communication skills.
- Curious individual with the desire to investigate, analyze, problem solve, and communicate potential solutions to team members, leaders, and customers.
- Successful history of customer service, account management, or sales in which customer acquisition, engagement, and growth was the primary focus of the role.
- Strong attention to detail and record keeping.
- Desire to support others with a strong history of collaboration and working as a cohesive member of a team.
- Open to coaching and constructive feedback; with the ability to translate coaching into action.
- History of multi-tasking and thriving in a very fast paced environment
- Demonstrated ability to maintain confidential customer records and files in a professional manner
- History of working with CRM’s and sales enablement platforms.
KEY MEASURES OF SUCCESS:
- Supports the sales organization in achieving 60 net new logos annually.
- Executes outbound prospecting, qualification, and opportunity advancement campaigns.
- Maintains proper data hygiene and accuracy within provided CRM and Sales Enablement Platforms.
- Develops a working understanding of the rewards, recognition, and employee engagement.
REQUIREMENTS:
- Associate or Bachelor’s degree combined with relevant experience.
- 3+ years of sales or sales support experience (account management, business development, customer success, etc.).
- Tech savvy. Ability to interact with, navigate, configure, and use various web technologies. Strong MS Office skills with an emphasis on Excel and PowerPoint. Ability to interact with and effectively work within provided CRM and sales enablement tools.
- Strong and effective communication skills (verbal, written, non-verbal).
- Excellent customer service skills required. Proven ability to graciously deal with all types of customers.
- Ability to work under pressure and meet strict deadlines. Must thrive in deadline-driven environment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Desire to become a Subject Mater Expert in the area of: Employee Engagement, Culture, Rewards, and Recognition.
Our Winning Culture Offers
- A world-class work environment
- West Michigan’s 101 Best and Brightest Companies to work for 13 times
- National 101 Best & Brightest winner for 8 consecutive years
- 101 Best & Brightest in Wellness Winner 7 times.
- 4-time Great Place to Work Certified. (Working at Baudville, Inc. | Great Place To Work®)
- Performance-based compensation commensurate with experience including annual salary, bonus and long-term incentive compensation
- Stability of a privately held, employee focused business with 33+ years of rich and diverse history and zero debt.
- Priority Health POS & HMO Healthcare options; Guardian Dental, Vision, Life, LTD & STD
- Company sponsored 401K
- Tuition Reimbursement
- Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.
RecogNation is an Employee Engagement Company, and we believe Every Moment Matters. We are on a mission to transform how team members all over the world view and interact with their workplace. Whether you are celebrating the first day or the last, shouting great successes from the rooftop, or recognizing the little moments in between. We believe that inspiration flows from appreciation – making each person feel valued, connected, and a part of something bigger than themselves. Because it is in these moments that we unlock the meaning in work, the power of relationships, and the positive energy that accelerates success.
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