Customer Success Specialist

About the Role

As a Customer Success Specialist, you will play a crucial role in ensuring our customers have a seamless and positive experience when interacting with our business. Your focus will be on managing customer service inquiries, providing accurate information, addressing concerns, and ensuring customer satisfaction.

• Respond to incoming customer inquiries via phone, email, etc., in a timely and professional manner.
• Address customer concerns, complaints, or issues, ensuring satisfactory resolution and maintaining customer satisfaction.
• Provide technical support to clients to address concerns or issues.
• Collaborate with internal departments (sales, estimating, drafting, etc.) to improve overall customer experience.
• Escalate any unresolved customer issues to senior leadership.
• Maintain accurate records of customer interactions in the companys documentation systems.
• Using company resources to address customer inquiries around order deliverables (i.e. drawing delivery, part delivery, etc.) and order delivery timelines.
• Other duties as assigned.

About You

Basic Qualifications

• 2+ years of experience in customer service, sales support, or client success in construction or home development industries.
• Familiarity with construction project management, building materials, or warranty process.
• Ability to work independently and as a part of a team in a fast-paced environment.
• Technical knowledge and experience in construction, home development or warranty services.
• Professional customer service attitude.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative.
• Effective organizational and time-management skills with the ability to multitask effectively.
• Strong analytical, critical thinking, and problem-solving skills
• Experience with CRM and Microsoft Office technology.
• Excellent interpersonal skills to communicate effectively across the organization and with customers.

Working Location(s)

• Denver, CO (Headquarters)

Compensation

• Total Compensation Range $60,000 to $80,000

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life, AD&D
• Long Term Disability
• 401(k) Program
• Voluntary Supplemental Benefits
• Employee Assistant Program
• Paid Time Off (PTO) 128 hours
• Eight (8) paid holidays

EEOC Statement

Sunward Steel and its affiliates are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind: we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sunward Steel and its affiliates are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.