Job Description
Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at www.race.com or by contacting our recruiting team directly.
About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Summary:
As an Outside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers through direct interactions in their homes and communities. You will serve as the face of Race Communications, creating meaningful connections with individuals and effectively conveying the exceptional value of our products and services to secure their business. This role requires excellent communication and customer service skills, as well as sales acumen to explain products and services, address questions and complaints, and provide effective solutions. You will also support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting reliable, high-quality internet services.
This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Qualifications and Experience:
- Eligibility to work in the US without sponsorship
- Minimum age requirement of 18 years
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- High school diploma, GED or equivalent required
- Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
- Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and Sales Rabbit) to manage customer data, track interactions, and analyze customer behavior
- Increased customer base by 10-15% through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
- Consistently meet or exceed monthly sales quota, achieving a target of 44 door-to-door sales per month based on market demand
- Ability to travel moderate distances by both car and foot to meet with clients and prospects, daily
- Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish language desirable
Skills:
- Ability to listen, address questions and customer complaints, and providing timely solutions
- Proficient use of MS Office tools (including Word, Excel, PowerPoint, and Teams) and iPad for taking orders
- Functional use of common office equipment, computers, and office software
- Strong time management skills, with the ability to manage priorities and workflow
- Commitment to accuracy and high standards for quality of work
- Ability to work with all levels of team members and management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and minimal guidance
- Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound decisions
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Ability to effectively present information and respond to questions
- Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Sales Outreach and Customer Engagement:
- Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
- Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
- Identifies potential sales opportunities, and generates interest and sales opportunities
- Builds relationships and trust with customers through open and interactive communication (listening)
Sales Goals and Performance:
- Meets or exceeds monthly sales goals set by you and your manager
- Manages creation and presentation of quotations for opportunities as they are identified
- Generates new business and promotes growth of Race products
Product Knowledge and Customer Service:
- Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
- Provides accurate, valid, and complete information when using our CRM and other software as provided
Documentation and Compliance:
- Keeps detailed records of customer interactions, processes customer accounts, and files documents
- Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
Sales Campaigns and Events:
- Participates in sales and marketing campaigns and attends outside events (travel required)
Vehicle Maintenance and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
- Maintains a clean driving record as defined by the current fleet insurance underwriter
- Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
- Travels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocols
- Commutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients’ businesses and/or residences
- Flexibility to work overtime, including nights and weekends, as necessary
- Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment
Other duties as necessary may include but are not limited to:
- Successfully completes assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
- Be available to participate in internal or external meetings, special functions, and professional development opportunities
- Cross-trains and shares knowledge with other team members
- Supports routine tasks
- Maintains a professional appearance, hygiene, and demeanor
As Part of Our Team, You'll Enjoy:
- 100% Employer-paid medical, dental, vision, and life for all our employees
- 401 (k) with 100% Employer-matched up to 4% of your annual income
- Generous paid time off including sick, vacation, holiday and birthday pay
- Company provided equipment including uniforms, safety, tools, vehicle, and tech
- Free Race highspeed internet and phone service where available
- Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success
All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Chico, Farmersville, Lancaster, North Palm Springs, Phelan, Pleasant Hill, San Francisco, Tehachapi, and Yuba City, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.
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Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.
Updated: 10/2024
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