Sales Counselor

Responsible for leasing apartments and achieving move in goals. Maintains a positive image of the community with referral sources, residents, and staff personnel. Reports to the Sales and Marketing Director.

Essential Functions

• Schedules, organizes and conducst tours with prospective residents of senior providers for assisted living and memory care
• Meets all expectations of meaningful contacts, leases and occupancy
• Responds and follows up with all walk-ins, phone ins, mail-ins timely and appropriately
• Maintains a good working relationship with residents, families and professional providers of care
• Maintains a working knowledge of all software programs
• Manages move ins and move outs to achieve maximum revenue
• Treats each inquiry with value
• Meets all expectations of occupancy and budget
• Keeps Sales Director and or Executive Director informed of all sales activity daily
• Maintains Hot Board and census board
• Assists in development and execution of community events
• Communicates any special needs of the incoming resident to the appropriate personnel
• Keeps informed of all trends, developments, concepts and techniques in his/her field that affect product
• Understands the need of the senior and the aging process
• Maintains and work an active, meaningful waitlist

Non-Essential Functions:

• • Leads by example exhibiting the CORE Values through servant leadership
• • Encourages teamwork and promotes company philosophy
• • Attends required community meetings and participates Life Enrichment activities when able
• • Completes all required courses in adherence with HRA University
• • Is prompt and able to perform the required duties of the position on a regular, predictable basis
• • Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• • Becomes familiar and understands the steps for fire evacuation

• All associates are responsible for maintaining a safe and secure environment for all community residents

Qualifications/Skills/Educational Requirements:

• • Bachelor degree from a four-year college or university. Or one to two years’ experience and or training, or equivalent of education and experience.
• • Previous sales/admission experience in senior living
• • Strong communication skills
• • Understand, comply with and promote all rules and regulations regarding resident’s rights
• • Promote positive relationships with residents, visitors, and community staff, to include presenting and professional appearance

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)