Job Description
Job Title: Customer Success Client SpecialistDuration: 6+ months (contract to hire)
Location: Franklin, Tennessee
Required Pay Scale: $50-$58 /hour on W2 (NO C2C) and $123k-$133k for full time conversion
SummaryThe Customer Success Client Specialist is the main point of contact for clients, driving success and ensuring seamless implementation of large-scale software projects. With a client-first approach, this role focuses on fostering strong relationships, delivering measurable results, and ensuring on-time, on-budget project execution. This position requires an entrepreneurial mindset and a high-energy personality to manage 3-4 major clients while maintaining industry-leading customer satisfaction.Details/Description
- Client-Facing Role: Serve as the primary point of contact for clients, managing relationships and ensuring their needs are addressed.
- Project Management: Lead the implementation of large software projects, ensuring on-time delivery, budget compliance, and successful adoption.
- Relationship Building: Act as a trusted advisor to clients, understanding their business drivers, identifying opportunities for growth, and delivering proactive solutions.
- Customer Success Leadership: Drive client satisfaction and measurable success metrics, ensuring high ROI and long-term client retention.
- Team Collaboration: Work closely with internal teams (sales, marketing, engineering) to align client success strategies with business goals.
- Growth & Innovation: Proactively propose solutions that deliver value, assist in the development of new products, and identify areas for account expansion.
- Travel: Attend industry conferences and client meetings, with travel requirements up to 10-20%.
- Experience:
- 3+ years in a customer success role with direct client-facing experience.
- 7+ years in enterprise SaaS software, managing client implementations and driving project success.
- Proven track record of building relationships, managing complex projects, and delivering exceptional client outcomes.
- Experience with early or growth-stage SaaS businesses.
- Familiarity with software lifecycle management and cross-functional leadership.
- Experience attending and representing organizations at industry conferences.
- Skills:
- Strong interpersonal skills with an entrepreneurial mindset and a "D" personality that thrives on achieving results.
- High energy, proactive, and able to manage multiple clients (3-4 larger accounts) effectively.
- Excellent project management, problem-solving, and communication skills.
- Ability to track customer success metrics, measure ROI, and deliver actionable insights.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
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