Marketing and Sales Account Executive

Objective

As a Marketing and Sales Account Executive you are responsible for maintaining client base of existing customers and serve as a liaison between management and customers to resolve any customer issues. You are responsible for the sale of the organization's services in a specified region and provide ongoing support to the client base.

Essential Functions

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Act as a resource to customers in contract opportunities and proposals
• Assist customers with contract negotiations, closing the sale and developing marketing plans for contract accounts
• Maintain knowledge of competitive activity in assigned area and develop new methods of attaining customers and assisting customers in attaining new accounts
• Establish positive long-term client relations including answering questions and handling complaints
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Required to use our Badger Mapping software to track your daily progress
• Drive sales through pre-call planning, post-call analysis and consistent follow-up
• Target and secure new business

Requirements

• BA/BS or equivalent experience preferred
• Confirmed ability to establish, maintain, and retain loyal relationships while successfully managing service requirements of clients
• Well-developed multi-tasking and organizational skills
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions
• Knowledge of laboratory testing and competing products
• Must be able to travel within the coverage area and occasionally nationwide
• 1-3 years of successful laboratory customer service experience calling on physician offices (not mandatory but preferred)

Incentives

• Company vehicle or vehicle allowance
• Insurance benefits and supplements
• Paid time-off
• Sales compensation includes base salary and incentive compensation (bonuses).

ALL EMPLOYEES ARE EMPLOYEES AT-WILL AND ARE FREE TO LEAVE LABTECH DIAGNOSTICS AT ANY TIME, FOR ANY REASON OR FOR NO REASON AT ALL. AS A CORRESPONDING RIGHT, LABTECH DIAGNOSTICS HAS THE SAME RIGHT TO TERMINATE AN EMPLOYEE AT ANY TIME, FOR ANY REASON OR FOR NO REASON AT ALL.