Senior Tech Service Mgmt

Job Description:

We are thrilled to announce a vacancy in our AT&T Connected Solutions organization for an IoT Enhanced Support Representative. If you are passionate about driving exceptional service experience in a fast-paced connected solutions market, we invite you to be a part of our team.

Key Responsibilities:

Support a portfolio of customers by providing the required daily, weekly, and monthly action items. Facilitate regular communication with customers to discuss progress on deployment, action items, and open issues. Perform SIM transactions, weekly usage reporting with high usage devices, and monthly bill optimization. Conduct invoice audits and deliver invoices along with applicable billing details to clients. Provide escalation support for service assurance events and handle customer calls as needed. Support business applications and services that deliver our customer's mobile strategy by collaborating with our IoT sales teams. Serve as an end-to-end resource for brokering service resolutions through our partner organizations. Deliver application-based stewardships that incorporate business process metrics and customer success measures.

Candidate Requirements:

• Excellent verbal and written communication skills.

• Advanced organizational skills.

• Advanced Excel skills (v lookup, pivot tables, formulas).

• Familiarity with PowerPoint.

• AT&T Mobility experience is a plus but not necessary.

• Must be able to work independently.

This role will follow a hybrid schedule, allowing you to work remotely two days per week.

Benefits:

Join our team and enjoy a range of amazing perks and benefits, including:

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan.

• Tuition reimbursement program.

• Generous paid time off and holidays.

• Paid parental and caregiver leave.

• Adoption reimbursement.

• Disability benefits (short and long term).

• Life and accidental death insurance.

• Supplemental benefit programs.

• Employee Assistance Programs.

• Extensive employee wellness programs.

• Employee discounts on eligible AT&T mobility plans, accessories, internet, and phone services.

Join us and experience the rewards of being part of a global leader in communications and technology. You'll have the opportunity to make a difference in the lives of millions and be rewarded with the chance to change the world. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Paramus, New Jersey

Salary Range:

$102,800.00 - $154,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.