Internet Home Consultant (Temporary/Remote)

We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.

The Internet Home Consultant (IHC) is responsible for lead intake from over 70 different lead sources and assigning out to the appropriate Sales Professional(s). The IHC will answer and respond to all phone and Internet inquiries (including Chat and Facebook Messenger) while providing first-class customer service internally and externally. The IHC will participate in the implementation and maintenance of lead nurturing activities and provide the Field with up-to-date digital insights that will allow for high engagement touchpoints with leads.

Essential Duties and Responsibilities

• Function as the lead management contact on emails received from various Perry Homes and partner websites.
• Interact with customers and show high-level customer service through email, online chat, and telephone contact.
• Answer emails and online chats daily and communicate with prospects until enough information is obtained to assign lead to appropriate Sales Professional.
• Maintain customer information in Customer Relationship Management system.
• Track and report on customer leads and their online digital footprint as needed.
• Provide reports showing activity and trends relating to duties.
• Monitor various websites for accuracy on a regular basis.
• Cultivate 1-800 contacts until they can be assigned to appropriate Sales Professional.
• Assist in research for new Internet marketing ideas.
• Develop and maintain strong positive relationships with Sales Professionals, Divisional Marketing Managers, vendors and upper management.

• From time to time must complete projects with short notice in extreme constraints.
• Will also be called upon to assist with projects in any division as needed.

Job Competencies

• Customer/Client Focus
• Communication/Building Relationships
• Time Management
• Attention to Detail
• Problem Solving/Analysis

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree in Communications, Journalism, Advertising or Public Relations, preferred.
• Requires at least 5 years of relevant customer support or customer service experience.
• HubSpot knowledge, preferred.
• Facebook Messenger and basic SMS communication best practices knowledge, preferred.

• Some Realtor knowledge preferred. Internet sales experience or college coursework in Internet marketing a plus.
• Experience working in a call center a plus.
• Must have a strong work ethic, positive attitude, be team-oriented, proactive, and agile.
• Must possess strong critical thinking and problem-solving skills.

• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.

Work Availability

• Regular, predictable attendance is an essential function of this position.
• Must be regularly available and willing to work at least 5 full workdays between Monday through Sunday with flexible hours as the Company determines are necessary or desirable to meet business needs.