Delivery Coordinator

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom’s core values are at the heart of our organization, representing our fundamental beliefs and serving as our guiding light in for how we conduct business and interact with each other.

• OUR TEAMS - Our colleagues and our client define our team.
• OUR INTEGRITY - Our colleagues and clients rely upon us to deliver.
• OUR INGENUITY - Our colleagues and clients look to us for unique solutions.
• OUR PERFORMANCE - Our colleagues and clients team with us to win.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials. Learn more at www.vestcom.com.

Opportunity

The Delivery Coordinator owns day-to-day production and delivery facilitation andsupport to all assigned client accounts. This resource is the primary point of contact for production and delivery matters.

Key Areas of Responsibility

• Works collaboratively with Client Specialists as needed
• Manages production process through WOMS ticket generation
• Communicates with Operations and other internal Vestcom stakeholders to ensure smooth delivery
• Processes reprints received through reprint mail box for specific clients as assigned within agreed upon timeframes
• Coordinates with Client Specialist to handle reprints resulting from issue resolutions process
• Monitors reprint request trends to identify potential issues and escalates to appropriate Client Specialist, as need arises
• Provides responses to client-specific ticket systems when applicable
• Monitors client-specific ticket requests to identify potential issues and escalates to appropriate Client Specialist
• Performs production audits for accuracy, reporting any issues to Client Specialist (or via anonymous Vestcom email and copy CS) to address internally or with the client
• Gathers and delivers any production related reports to Client Specialist (or via anonymous Vestcom email and copy CS) to communicate to the client
• Provides scheduled and ad hoc tracking and/or proof-of-delivery to Client Specialist (or via anonymous Vestcom email and copy CS), if need to be forwarded to client
• Alerts print sites of any upcoming volume spikes in regular production runs to ensure adequate stock quantities on hand
• May be required to set-up shop order tickets as needed by specific clients
• Owns any additional production and delivery support as defined in the Delivery Coordinator SOP
• Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404.

Key Qualifications

• Bachelor's degree in business, marketing, or similar field
• At least 3 to 5 years related business experience and/or training, preferably in customer service; or equivalent combination of education and work experience.
• Must possess the ability to be diplomatic with challenging clients.
• Excellent oral, interpersonal and written communication skills. Must be able to prepare and effectively present information and respond to questions from mangers, clients, and other employees
• Ability to work in a collaborative and participative, team-oriented environment, working with clients (both internal and external), all employees, and others in a professional manner
• Excellent problem solving skills and being proactive in resolving issues are needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making.
• Strong organizational skills with ability to manage multiple requests concurrently, delivering against deadlines; with keen attention to detail to ensure highest quality of deliverables
• Skilled in effectively utilizing a variety of software programs including: Power Point, Outlook, Excel, Access, Word, ERP, and retail and client specific proprietary software required
• Ability to embody and reflect Vestcom’s core values

The salary range for this position is $19.00 - 26.00/hour.
The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

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  Additional Requirements

• Compliance with Company policies concerning maintaining a drug free workplace is required
• Compliance with all Company policies is required including all safety policies and procedures

• Supervisory Responsibilities

None.

• Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.