Customer Service/ Sales Representative(Exp. in Metal Fabrication Industry )

Job Description

Our client located in Pickering is looking for a Customer Service/ Sales Representative. Candidates must have experience in the metal fabrication industry.

Position: Customer Service/ Sales Representative.

Location: Pickering

Shift: 8:00 am- 4:30 pm (Mon-Fri)

Pay: $20+ Depending upon experience

Job Responsibilities:

• Serve as the first point of contact for customers, providing friendly and efficient service.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Handle customer concerns, resolve issues, and ensure customer satisfaction.
• Maintain strong relationships with current customers, fostering loyalty and trust.
• Conduct both inbound and outbound sales calls.
• Manage and upsell to existing customers.
• Identify and target potential leads through cold calling and other lead generation methods.
• Achieve or exceed sales targets and goals.
• Prepare and send out invoices accurately and on time.
• Maintain organized records of financial transactions.
• Utilize Excel and QuickBooks for data entry and financial tracking.
• Assist in accounts receivable tasks.
• Maintain a professional and courteous demeanor in all customer interactions.
• Communicate effectively, both verbally and in writing.
• Provide support in the warehouse as needed, including receiving and shipping of goods.
• Assist in inventory management and organization.

Job Requirements:

• Previous experience in customer service, sales, and office administration is a must.
• Proficiency in Microsoft Excel, QuickBooks, and other relevant software.
• Excellent communication skills.
• Comfortable with both inbound and outbound sales calls.Our client located in Pickering is looking for a Customer Service/ Sales Representative. Candidates must have experience in the metal fabrication industry.

Position: Customer Service/ Sales Representative.

Location: Pickering

Shift: 8:00 am- 4:30 pm (Mon-Fri)

Pay: $20+ Depending upon experience

Job Responsibilities:

• Serve as the first point of contact for customers, providing friendly and efficient service.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Handle customer concerns, resolve issues, and ensure customer satisfaction.
• Maintain strong relationships with current customers, fostering loyalty and trust.
• Conduct both inbound and outbound sales calls.
• Manage and upsell to existing customers.
• Identify and target potential leads through cold calling and other lead generation methods.
• Achieve or exceed sales targets and goals.
• Prepare and send out invoices accurately and on time.
• Maintain organized records of financial transactions.
• Utilize Excel and QuickBooks for data entry and financial tracking.
• Assist in accounts receivable tasks.
• Maintain a professional and courteous demeanor in all customer interactions.
• Communicate effectively, both verbally and in writing.
• Provide support in the warehouse as needed, including receiving and shipping of goods.
• Assist in inventory management and organization.

Job Requirements:

• Previous experience in customer service, sales, and office administration is a must.
• Proficiency in Microsoft Excel, QuickBooks, and other relevant software.
• Excellent communication skills.
• Comfortable with both inbound and outbound sales calls.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

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