Job Description

Who Are We

In the USA the Precision Strip group is present at three locations – in Brunswick Ohio, in Elk Grove near Chicago, and in Pleasant Prairie Wisconsin. All three sites serve as hubs for the business in North America, with service- and distribution centers and stockholding warehouses, offering our customers tailor-made logistics solutions for our products from Sweden and Austria.

Job Summary

voestalpine Precision Strip LLC is looking for an Inside/Outside Sales Representative to join our team in Brunswick, OH. The Inside/Outside Sales Representative will be responsible to provide support to our existing customer base. The Inside/Outside Sales Representative will be an integral part of the sales team and will play a key role in bringing more business to the company and meeting goals set forth by the company.

Key Responsibilities

Order Processing:

Receive customer orders via email or phone, review order details, and ensure accuracy.
Procure items from on-site stock, slitting stock, or initiate purchase requisitions from mills or third-party suppliers.
Generate certificates and other documentation when applicable.

Customer Communication:

Maintain regular communication with customers regarding the status of their orders, including estimated delivery times, delays, and updates.
Provide exceptional customer service by promptly addressing inquiries and ensuring satisfaction with order progress.

Internal Coordination:

Work closely with internal departments, such as production, purchasing, and shipping, to track order progress and ensure timely fulfillment.
Proactively address potential delays or issues and communicate these with customers in a timely manner.

Quoting & Pricing:

Review and confirm pricing with management and outside sales teams before providing quotes to customers.
Ensure all quotes are accurate, competitive, and aligned with company pricing guidelines.

Shipping Coordination:

Review shipping terms with customers and collaborate with the shipping team to ensure accurate and timely shipment of orders.
Monitor shipping schedules and ensure that orders are shipped according to customer requirements.

Invoicing:

After shipment, generate and release invoices accurately and promptly.
Ensure invoicing aligns with the agreed-upon order terms and conditions.

Requirements

Proven experience (at least 3 years) in outside/inside sales or a related field is preferred.
Experience in SAP is a plus but not required.
Strong attention to detail and the ability to prioritize and manage multiple tasks effectively.
A proactive approach to problem-solving and addressing customer needs.
Ability to work well both independently and as part of a collaborative team.
Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with ERP/order management systems.

Join us in driving our business forward while building lasting relationships with clients!

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits: