Job Description

Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 6,000 employees in more than 300 locations the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.

Position Overview
Right Position, Right Company.
At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry!
The Sales Support Specialist will play a key role in expanding our sales activities to support our fast-growing business. This position will serve as a point of contact for sales representatives with queries about products, orders, job quoting, vendor pricing, and deliveries along with providing general support for the Sales Team. The ideal candidate will need to be detail and goal-oriented and have deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Essential Functions/Qualifications:

Input customer quotes
Request quotes from vendors
Obtain submittals and vendor safety information
Contact sales team and customers to obtain missing information
Communicate important feedback to sales, operations, and management
Manage and update our CRM program
Provide excellent customer support through knowledge of our products and their applications
Continuously improve and maintain in-depth product knowledge
Participate in product training to learn more and stay up to date with product knowledge.
Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers
Able to work 40-50 hours per week
Other duties may be assigned
After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check

Skills/Experience:

Experience as a sales administrator or sales support position
Experience with CRM software
Proficient with Microsoft office products
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Must have strong communication skills
Must have the ability to work with multiple people to reach a resolution
Working knowledge of FBM and the SBP industry is preferred

Work Environment: