Inside Sales Representative

Job Description

Our client, a leading aftermarket manufacturer is seeking an Inside Sales Representative to join their Buffalo Grove, IL location.

The ideal candidate will be personable, detail-oriented, and possess proficient computer skills. As part of our client's team, you will play a crucial role in ensuring customer satisfaction and driving sales growth.

Responsibilities

· Answer incoming calls and respond to customer inquiries promptly and professionally.

· Take orders accurately and efficiently, ensuring customer needs are met.

· Utilize ZOHO software to manage customer accounts, orders, and inquiries.

· Conduct proactive outreach to potential customers through phone calls and emails.

· Exceptional customer service skills.

· Collaborate with the team to identify opportunities for upselling and cross-selling.

· Assist with IT-related tasks as needed, troubleshooting basic technical issues.

· Demonstrate strong mathematical skills for pricing and order processing.

· Contribute to the continuous improvement of sales processes and strategies.

· Wear multiple hats as needed, adapting to changing priorities and tasks.

· Team player, supporting colleagues and contributing to a positive work environment.

· Experience in graphic design software such as Canvas for creating visual content.

· Experience with creating and editing videos.

· Ability to design visual content for the company's catalog and e-commerce platform.

· Upload photos and videos to the catalog and e-commerce platform.

Requirements

· Proven experience in inside sales or customer service role.

· Proficiency in computer skills, including MS Office and CRM software.

· Excellent communication and interpersonal skills.

· Ability to multitask and prioritize in a fast-paced environment.

· Strong problem-solving abilities and attention to detail.

· Experience with Adobe software.

· Willingness to learn and adapt to new technologies and processes.

· Customer-focused mindset with a passion for delivering exceptional service.

· Ability to work independently and as part of a team.

· Basic understanding of IT concepts and willingness to assist with IT-related tasks.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Quarterly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Buffalo Grove, IL: Relocate before starting work (Required)

Work Location: In person

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