Director Customer Success Management

Job Title

Director Customer Success Management

Organization

Variosystems is an internationally established and recognized electronics services partner in the field of the development, industrialization, production and life-cycle management of electronics solutions to leading innovators in Europe, North America and Asia. With 30 years of experience, Variosystems has established a reputation for operations excellence and highest customer satisfaction operated by a team of more than 2,500 staff worldwide.

Job Description

The Director of Customer Success Management will lead the customer success team to ensure customers achieve their desired outcomes while utilizing our products and services. This role will focus on driving customer satisfaction, retention, and growth through proactive engagement, strategic account management, and exceptional service delivery.

Tasks and Responsibilities

• Managing the Customer Success Management organization in North America, which includes the Customer Success Teams, Test Engineering, and Quality Engineering (functional reporting line to the Director of Test Engineering North America and the Director of Quality Assurance North America).
• Customer facing, local representation of the Customer Organization North America providing local leadership to the team (matrix set-up for test engineering and quality assurance)
• Customer relationship management including full program responsibility with both, existing and new customers, in North America producing
• Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)
• People & organization development: implementation of VS target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (operations (procurement & production) is managed by the local VP Operations / General Manager)
• Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team
• Collaboration with Variosystems colleagues in other region
• Positioning and representing the VARIOexperience with customers

Required Knowledge Skills and Abilities

• Strong business acumen / growth mindset / entrepreneurial / speed / hands-on
• Decision-making skills.
• Experience in marketing and selling electronics services.
• Management of P&L in similar industry.
• Sales and marketing of industrial services.
• Program management in technology services environment
• Negotiation with customers (pricing/contracts)
• Customer-centric behavior and thinking.
• Strong leadership skills.
• People and organizational development.
• Strong business process mindset / understanding of information systems (SAP) and business intelligence tools (Qlik), KPI Management
• Financial savvy (pricing, profitability, growth)

Location

Southlake, TX

Onsite/Hybrid

Benefits

Group Health Insurance

Dental

Vision

Life Insurance

LTD & STD

401k

Critical Illness

Flexible Spending Accounts

Disability

HRA

Variosystems LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.”