Job Description

About Foley Family Wines
Established by Bill Foley in 1996, Foley Family Wines is a portfolio of highly acclaimed wines and spirits from some of the world’s greatest estates. The company owns more than 24 wineries and a distillery, each with its distinct style, legacy, and approach to hospitality. FFW has expanded its portfolio significantly since its founding, with acquisitions that include Chalk Hill Estate Winery, Sebastiani, Roth, Banshee and Lancaster in Sonoma; Merus and Foley Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Four Graces in Oregon; and Three Rivers in Washington. In 2023, the company began operating Minden Mill Distilling in Nevada. In 2022, FFW acquired Silverado Vineyards in Napa Valley; in 2021, it acquired Sonoma County’s Chateau St. Jean; and in 2020, it purchased Ferrari-Carano in Dry Creek Valley. In addition, the Foley Food & Wine Society offers members a luxury lifestyle community that celebrates culinary experiences, entertainment, and travel in the United States, New Zealand, France, and Argentina.

Job Summary:

The Hospitality Center Manager is a dynamic, hospitality focused, and strategic thinking leader with excellent communication and organizational skills. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The Hospitality Center Manager will lead their team to achieve best-in-class customer experiences while retaining membership and financial goals. The Hospitality Center Manager is responsible for optimizing member and guest experiences with focus on driving retail sales, staff development, increasing traffic and growing club memberships.

Essential Duties and Responsibilities:

Build relationships with key community partners, vintners & spirits associations and develop key inter-winery/inter-spirits partnerships, track and prioritize outreach
Track and deliver daily/monthly/annual metrics to senior leadership team
Work closely with SVP, Directors and other CO-Managers to exceed member acquisition and retention rates, sales volume and KPI goals.
Conducts self in a manner that drives team cohesion, unity & performance
Creates culture of continuous improvement through leadership behaviors of identifying solutions, creating opportunities for team members, and positivity
Lead HC to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
Support direct reports in developing skills and coaching on professional development
Create and delivery quarterly performance assessments through Success Factors for all direct reports and teams
Understand, uphold and train employees on the Foley Family Wines Core Values
Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
Work collaboratively across the business to understand needs of the trade, VIP, and special events areas in order to execute best-in-class experiences across all guest types
Works with business analyst for tracking, processing and updating of club and sales commissions
Aggregate and organize customer data; develop and analyze reports on customer feedback and provide meaningful insights to senior leadership team

Required Knowledge, Skills & Other Abilities:

Must be at least 21 years of age
High level spirits & wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
Ability to repeatedly stoop, lift and carry 40 lb. cases of wine
Proficiency with Microsoft Office Suite required
POS and cash handling experience is required
Must have a commitment to excellence and high standards for hospitality and customer service
Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
Must have a professional appearance and demeanor
When necessary, must be able to work a flexible schedule including evenings, weekends, and holidays

Education & Experience:

Bachelor degree or a wine-related technical degree with minimum 5 years of hospitality related experience is preferred
3-5 years of hospitality management experience

Work Environment:

The guest experience center is a non-smoking work environment. Employees working in the guest experience center are asked to not smoke during a workday or be free from any smell that may be associated with smoking. No heavy perfumes, hand lotion or hair products are allowed as they can interfere with the tasting of wines.

Company Core Values:

Teamwork – Be Each Other’s Partners in Wine

Commitment – Crush Every Day Like It’s Harvest

Quality – Good vs. Grape: It’s All in The Details

Integrity – It Takes a Vineyard

Safety – Tend the Vines

Entrepreneurship – Love the Wine You’re With

Fun! Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits: