Job Description

About Us:

Launched in 2021, The Vets is redefining the veterinary industry because we believe healthy pets start with happy vets. Providing an alternative option to brick-and-mortar veterinary clinics, The Vets has introduced a new at-home service offering high-quality, fear-free care for pets, and a better quality of life for our unsung heroes - our veterinarians. Marrying state-of-the-art technology with a concierge approach to pet care, The Vets delivers a world-class experience for vets, pets and pet owners. The Vets currently operates in 16 US markets, has serviced over 35,000 pets and achieved a 3x higher NPS score than traditional veterinary services.

About the Role:

We are seeking experienced Booking Agents to work directly with pet owners to help them coordinate in-home veterinary bookings and schedule our mobile Vet Teams. You will be responsible for closing warm lead bookings over the phone, text and email, to help develop great customer relationships, and use cutting edge technology to easily set up Vet visits across the US.

Responsibilities:

Processing online booking requests from qualified customers using Salesforce CRM
Ask probing questions to understand customer needs and determine upsell opportunities
Develop routes for our Vet Teams by creating efficient and logical travel itineraries
Ability to work independently and be self-motivated to meet and exceed sales goals
Responding promptly to customer inquiries and tracking needed follow-ups
Act with a sense of urgency, but also treat the customer with concierge level service
Being able to determine when the call is an emergency or a regular veterinarian visit request (with training)
Keep detailed records of customer interactions, comments, and complaints
Communicating and coordinating with colleagues and field teams as necessary
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Opportunity to make the world a better place for pets

Qualifications:

Previous call center experience as a sales representative or other sales/customer service role essential
Previous veterinary or pet industry experience an asset but not required
Proven track record of successfully meeting and exceeding sales quotas
Excellent ability to communicate clearly and effectively, both written and verbal
Strong problem solving skills with a results-oriented approach
Being highly organized and detail oriented essential to your success
Proficient in computer software; CRM management and Google Suite experience a strong asset
Shift work position: A variety of Day, Evening, Weekend and Holiday shifts are required/available
Based in Houston TX or willing to relocate

Salary & Benefits:

$16.00 - $17.00 per hour + Commissions
Medical, Dental, Vision and 401k with company match
PTO days, Sick days and Paid holidays

The Vets is committed to hiring the best team possible to build the future of pet care. The Vets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and national origin.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits: