Job Description

Overview:

Sales Support Coordinator - Irving, TX - Monday to Friday 8:00AM-5:00PM

Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives’ client interactions

Pay Range: $20.39+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
15 PTO days first year
Paid Holidays
Annual Bonus Opportunity
401(k) with matching contributions
Variable compensation plan (AIP) bonus
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Blueprint for Wellness
Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
Opportunities for career advancement
Training provided!

Responsibilities:

Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
QC entry into lab and billing system for all new accounts.
Create & maintain client files for audit purposes
Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Qualifications:

QUALIFICATIONS

Required Work Experience:

2-3 years technical, billing, or customer support experience

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong PC skills including Excel, Word, Power Point, and Access
Strong communication skills
Solid organizational skills
Team Player
Customer Focused
Action Oriented
Attention to Detail
Ethics and Values
Functional Technical Skills
Perseverance

EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-75664

EEO:

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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