Job Description

POSITION OVERVIEW

The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

ROLE AND RESPONSIBILITIES

Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
Fill requests for catalogues, information or samples
Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals
Setup and maintain customer files
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Assist in scheduled physical inventory counts
Maintain proficiency in using computer, data entry terminal, other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Perform other duties as assigned

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

Education and Experience

High School Diploma/Bachelor Degree preferred.

Knowledge, Skills, and Abilities

Delivers superior customer service
Effective listening, communication (verbal and written), negotiation and good phone skills
Demonstrated integrity and ethical standards
Technical expertise and knowledge of company products
Problem-solving and analytical ability
Accuracy and attention to detail
Comfortable in fast-paced environment
Professional demeanour
Able to handle difficult customers with diplomacy and tact
Manages time effectively and adapts quickly to changing priorities
Able to multi-task
Able to perform business math (basic algebra, compute rate, ratio, etc.)
Team player who works productively with wide range of people
Able to work independently with some direction
Capable of following written instructions and documented procedures
Demonstrated understanding and application of effective selling strategies and techniques
Superior organizational skills
Demonstrated success meeting sales goals and growing sales · Knowledge of logistics, including carriers, shipping policies and procedures
Knowledge of Microsoft

COMPANY OVERVIEW

The Bolt Supply House is your one-stop destination, in providing only the highest quality fasteners, industrial and safety products to companies and individuals throughout Western Canada. The Bolt Supply House Ltd was founded in 1948 by a local Calgary, Alberta couple and operated as a small family business supplying nuts and bolts in Calgary and area until 1962 when we opened our first branch in Regina, Saskatchewan. Since 1962 we have added another 12 locations for a total of 14 locations in Alberta, Saskatchewan, British Columbia and Manitoba.

The Bolt Supply House is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally-protected factors. Accommodation for applicants with disabilities is available on request during the recruitment process.

Job Types: Permanent, Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits: