Director, Launch Engagements

Axion Ray’s mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world’s best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today.

We are looking for a Director of Launch Engagements to lead the successful onboarding and adoption of Axion's platform within enterprise-level organizations. This role requires a strong focus on building lasting relationships with key stakeholders, driving change management, and ensuring customers achieve significant ROI through strategic use of our product. You’ll work closely with internal teams to deliver high-impact solutions and create standardized processes to optimize the customer launch experience.

What You’ll Do:

• Navigate complex organizational structures to identify and build relationships with key stakeholders, decision-makers, and executives.

• Develop and implement customer success strategies to drive product adoption and increase usage.

• Ensure customers achieve a high return on investment by facilitating effective change management during tool implementation and adoption, and by working as a thought partner with customers and Axion engineers to deliver high-impact use cases.

• Analyze customer data and feedback to identify opportunities for improving adoption rates.

• Provide technical guidance and support to customers, helping them maximize the value of our solution.

• Collaborate with internal teams (e.g., Product, Engineering) to address customer needs and enhance the overall product experience.

• Continue refining strategies to cultivate internal champions who advocate for our solution within their organizations.

• Monitor and report on key customer success metrics and KPIs to track performance.

• Create, own, and maintain playbooks to standardize and optimize the customer launch experience.

Who You Are:

• Experienced in customer-facing roles, such as client or account management.

• Possess excellent interpersonal and communication skills, with the ability to build relationships at all levels of an organization.

• Strong analytical aptitude, capable of interpreting data and translating insights into actionable strategies.

• Proactive problem-solver, able to identify and address customer needs effectively.

• Experienced in working with enterprise-level clients and navigating complex organizational structures.

• Demonstrated ability to develop and implement standardized processes or playbooks.

• Proven track record of delivering high-impact results.

Why us

• Join a fast-growing, early-stage startup with the chance to make a significant impact from day one

• Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed

• Competitive compensation, meaningful equity, and benefits package

• Career development and leadership opportunities

• We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford

• We’re an interdisciplinary team that prizes collaboration & diversity of thinking

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Compensation Range: $190K - $225K