Job Description
Primary Function:
Under the supervision of the Customer Service Supervisor, a Customer Service & Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
- Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
- Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
- Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
- Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
- Work on other projects as assigned.
Requirements:
- Bachelor’s degree or relative work experience in Customer Service.
- Excellent written and oral communication skills.
- Ability to work independently to drive results.
- Exceptional customer service skills, highly organized and detail oriented.
- Proficient in Microsoft Office, particularly Excel, and Outlook.
- Ability to work in a fast paced and team-oriented environment.
EOE
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- What is your desired payrate?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Required)
- Account management: 1 year (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
