Business Development Coordinator

Job Description

Title: Sales BDC

Reports to: Business Development Manager

Summary

The Incumbent is responsible for providing exceptional customer service by utilizing skills to set appointments with customers either through telephone, in-person or by e-mail. The appointment coordinator would ensure they confirm appointments and follow up/reschedule missed appointments. This position is responsible for answering customer enquiries, discussing pricing and availability.

The Details

Develop Strong Relationships with Sales Team and Customers to:

• Handle all incoming phone calls directed to the sales line.

• Handle all incoming internet leads as per Honda Way Internet Process

• Book Sales appointments for our sales floor.

• Continue follow up until resolution of incoming traffic.

• Follow up with sold clients to ensure high CXI within 96 hours (about 4 days).

• Distribute leads accordingly as needed to appropriate departments i.e.:

• Service Leads to Service

• Parts Leads to Parts

• Buy-In Leads to Manmeet

• Lease Renewal/Buyout to Manmeet

• Collect all necessary information in PBS of incoming traffic i.e.:

• Name

• Email

• Phone Number

• Purpose of Contact

• Location

Be detailed oriented.

• Fill out client files in PBS to ensure seamless transition to sales floor i.e.:

• Lead Type

• Source

• Appropriate Status

• Appointment in PBS

• Vehicle or Type of Interest

• Sale Type

• Prospect Type

• Detailed and high-level notes describing and laying out what you have discussed with the client.

• Follows-up with customers in a way that works best for them.

• Booking Appointments and Tracking of them in all our trackers and tools i.e.:

• Bookings Tool for Sales Calendar

• PBS for Client information tracking

• BDC Appointment Tracker for Pay Reconciliation

• Hit all monthly targets as laid out by The Honda Way to be reviewed Monthly.

• Utilize Teams/Outlook for all communications.

Commit to the Dealership Brand

• Stay up to date on all dealership training programs.

• Be able to explain technical features, options, and their benefits.

• Be knowledgeable about new features, specials, and updates.

• Be a champion for delivering excellent service.

• Actively maintain the cleanliness of personal and team workspaces.

• Always maintain an elevated level of professional appearance.

• Keep up to date with products, accessories, prices, and key features of major competitors.

• Uphold the “Doing it the Right Way” Culture.

Specific Skills

• Excellent interpersonal skills with an upbeat and engaging attitude.

• Excellent verbal communication.

• Excellent customer service skills including listening and the ability to impact and influence others.

• Organized and an attention to detail with the ability to document customer needs.

• Flexible and open to change; take on special tasks as needed.

• Results Oriented and Accountable.

• Holds a valid driver’s license.

• Basic computer skills and knowledge of Microsoft 365