Job Description

Your Opportunity as the Senior IT Business Analyst – Marketing Operations & Information Systems

The role of a Senior Business Analyst on the Marketing Operations & IS team is to actively interface between our marketing business teams (Brand Marketing, Insights, Integrated Consumer Experience, Marketing Finance) and Information Services, translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. This hands-on position requires strong technical acumen, relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~30% in office presence

In this role you will:

Cultivate relationships and learn the business:

Build positive, trusting relationships with your business customers and develop a deep understanding of what they need

Foster strong collaborative relationships with IS team members and engage them in helping to solve business problems

Understand the data landscape and systems in your business area, including security and compliance obligations

Facilitate the work:

Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain points

Effectively solicit and document business and functional requirements from stakeholders

Define solution options to solve business process or system problems

Help scope and manage execution of small to medium size projects or efforts

Understand and successfully work in both an agile and waterfall project development models

Assist with change management or training deliverables

Facilitate project retrospectives, capture key learnings, and activate future change

Work productively with vendors when appropriate

Support and maintain existing things:

Learn and apply new technology, including low code/no code solutions

Identify and execute ways to reduce complexity, automate, standardize, and reduce technical debt

Understand and guide adherence to Corporate & IS Policies, standards, and controls

Design and execute test cases

Provide rotational 24x7 troubleshooting and resolutions for software issues

Develop Standard Operating Procedures (SOPs) to support new or revised business processes

Suggest and implement continuous improvements to reduce ongoing support demand

Support and guide entry level business analysts in this space

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our

Basic Beliefs

, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

3+ years of proven experience demonstrating the following:
- You have developed strong team relationships, based on trust and collaboration
- You have excellent communication skills, both written and verbal
- You manage and facilitate successful, efficient meetings
- You have interacted with 3rd party software vendors
- You know and can learn technical systems from a business need standpoint
- You have experience as a project participant or leading project management activities with a good understanding of project management methodology
Experience creating deliverables such as:
- Business cases and business requirement documents
- Functional designs
- Process flows
- Test plans & Scripts
- Cutover Plans
Self-directed, proactive and able to define, prioritize and execute work independently
Critical thinker with a continuous improvement mindset
Curious, creative and willing to learn new things and apply new skills to make things better
Resilient and able to pivot when things change
Inclusive mindset and care about the people you work with
Customer service mindset but can set boundaries and keep a healthy work/life balance