Consulting Project Management - Operations Manager - CTJ

Responsibilities

• Maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management.
• Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.
• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.
• Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed.
• Communicates current view of delivery to customer stakeholders, as appropriate.

• Utilizes existing intellectual property (IP) and collective knowledge and provides recommendations for improvement.

• Engages with other project managers and customer stakeholders at the customer site using technical expertise, develops stakeholder relationships, and escalates issues and ambiguous situations as needed.
• Facilitates customer satisfaction by engaging with customers in a positive manner, reviewing customer feedback, and builds trusted relationships and supports colleagues in leveraging trusted relationships with internal resources to act as the voice of the customer with guidance from mentors on politically sensitive matters. Manages expectations by leading Success Expectation discussions with customer, and documenting, executing, and monitoring accordingly, leading customer and partner experience (CPE) processes.
  Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract.

• Drives project initiation for projects of low complexity (e.g., standard offerings) and/or medium complexity (e.g., multiple offerings, multiple domains) with support from senior colleagues by driving commitment of delivery resources, assigning resources, and creating work breakdown structures (WBSs) with delivery team.

• Facilitates contracting process by socializing the need for customer contractual amendments or partner resourcing and assimilating partner resources to the project (e.g., filling out forms in line with contract, liaising with partner resource managers, collecting technical requirements for resources). Monitors and initiates Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes.

• Develops detailed project management plan to drive predictable delivery for projects of low complexity and/or medium complexity with support from senior colleagues, leveraging existing materials, to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Participates in basic contingency planning.
• Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of low complexity through participation in internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Interacts with default stakeholders (e.g., customer sponsor, Microsoft project team members) and engages subject matter experts in holistic planning activities including team validation.

• Oversees core project metrics projects of standard complexity to ensure adherence to key performance indicators (KPIs).
• Monitors and tracks risks and issues within projects of standard complexity, leveraging technical knowledge to identify and evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), record and track mitigation plans using available tools to input and update risk, and work with cross-functional groups to mitigate identified risks. Escalates risk scenarios through senior colleagues and customers as needed.
• Maintains quality deliverable (e.g., documents) for projects of standard complexity by identifying requirements, developing plans, and tracking outputs.
• Follows standard quality management processes and accommodates some customer acceptance requirements.
• Follows established change processes and confirms change with customer before formally initiating the process.
• Manages finances for projects with small to mid-size scopes and budgets by tracking financial metrics and ensuring budgetary targets are met.
• Provides regular project status updates for small to mid-size deals and ensures stakeholders are informed. Tracks and maintains customer deliverables.

• Maintains timely project closure by completing project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned with team, and suggesting improvements to intellectual property (IP).
• Applies intermediate knowledge of project management principles to execution and delivery, serves as a mentor to less experienced colleagues, and builds their own capability through experience.

• Develops accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.
• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.

• Embody our Culture & Values

Qualifications

• Bachelor's Degree in related field AND 2+ years experience in project management
  • OR equivalent experience.

• Bachelor's Degree in related field AND 5+ years experience in project management
  • OR equivalent experience.
• Project Management Professional (PMP) or Certified Associate Project Management (CAPM) certification.
• 1+ year(s) financial management experience.