Customer Success Specialist

• Answering inquiries originating from a variety of communication channels across NSF, primarily via phone, email and chat
• Providing accurate and timely information to customers and routing tickets that require technical expertise to Subject Matter Experts
• Escalating tickets when necessary
• Reporting on data collected in ServiceNow and identifying trends

• Associate Degree
• 2+ years’ experience in customer service roles, quality assurance, complaints management
• Experience providing customer support on the phone and in writing (chat, email) is ideal
• Excellent interpersonal and communication skills
• Attentiveness and patience
• Strong time management skills
• Strong attention to detail and excellent problem-solving skills.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
• Ability to review and report on data, identifying trends and share across the organization
• Bilingual: English & Spanish
• Comfortable with computers, able to learn new software platforms
• Friendly, attentive and proactive in engaging with consumers and clients
• Excellent communication skills

Preferred Qualifications

• Bachelor Degree
• Interest in data / data systems, identifying trends
• Experience with ServiceNow

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Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.