Job Description

Established in 2016, Camp Reservations Canada (CR.CA Ltd.) is a leading centralized web-based reservation system connecting campers with locally-owned campgrounds. At CR.CA, we are committed to providing exceptional customer service to ensure seamless reservations and an unforgettable camping experience for our users.

Position Overview:

We are seeking a dynamic and results-driven Customer Service Representative with sales experience to join our team. As a key player in our organization, you will not only provide outstanding customer support but also leverage your sales skills to upsell our services and drive revenue growth across Canada.

Responsibilities:

- Respond promptly and professionally to traveler and campground manager inquiries via various communication channels including email, phone, and live chat.

- Provide personalized assistance and follow-up support to ensure customer satisfaction and resolution of issues.

- Utilize web-based platforms, telephone systems, and computer software to troubleshoot technical issues and provide solutions to customers.

- Maintain accurate records of customer interactions and technical inquiries in our internal databases.

- Assist in setting up campground profiles and providing training sessions to campground managers via Zoom.

- Conduct product demonstrations for prospective campgrounds to showcase the benefits of our reservation system.

- Utilize your sales experience to identify upselling opportunities and promote additional services to existing customers.

Required Skills and Experience:

- Minimum of 1 year experience in a customer success specialist, customer support, or similar role.

- French as a second language is an asset.

- Proven track record in sales or upselling within a customer service environment.

- Proficiency in using help desk software and remote support tools.

- Excellent verbal and written communication skills with strong problem-solving abilities.

- Ability to remain patient and composed in high-pressure situations.

- Openness to feedback and a proactive approach to learning and development.

- Strong team player with the ability to work independently when required.

What We Offer:

- Remote-based opportunity with potential for full-time hours starting immediately.

- Flexible working hours, including weekdays from 9am to 5pm and weekends from 11am to 4pm.

- Opportunity to work closely with a supportive and collaborative team to ensure a successful camping season in 2024.

Join our team at CR.CA and play a vital role in providing exceptional customer service while leveraging your sales expertise to drive revenue growth. Apply now and embark on an exciting journey with us!

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits: