Job Description

EXPERIENCE & SKILLSETS

The ideal candidate will have 5+ years of professional sales experience and a proven record of building strong client and team relationships.

Sales experience relevant to the position responsibilities
Strong interpersonal skills and in-person communication
Bachelor’s degree from an accredited, 4-year institution
Experience using Microsoft Office
Highly organized and detail focused

RESPONSIBILITIES

The Business Development Manager (BDM) is responsible for cultivating new leads who match M&R’s target market, converting them to clients, and working cooperatively with Project Managers to ensure the successful completion of projects and retention of relationships. The BDM is expected to maintain a high-level of service-knowledge in order to properly develop and present proposals to leads and clients.

THE FOLLOWING ACCOUNT-SPECIFIC TASKS ARE CRITICAL TO THE SUCCESS OF THIS POSITION:

Lead Development

Utilize personal network to gain contact with prospective clients
Build outreach strategies and leads lists and effectively approach primary decision maker
Accept and serve all assigned inbound leads (word-of-mouth, marketing efforts, referrals, etc)
Qualify inbound leads based on our defined target market
Create discovery briefs to be used by M&R’s internal team

Proposal Presentation & Follow Up

Develop and present custom proposals to leads and clients based on their specific needs
Possess a deep understanding of how specific services will help promote a business in the most effective way possible
Effectively utilize M&R’s CRM to track sales pipeline and progress towards business development goals
Employ an effective follow-up process with all leads and clients with the goal of converting

Client Management & Support

Serve as the primary point of contact for clients
Effectively discover the goals and needs of clients
Develop strong marketing strategies and solutions based on client needs
Strategize ways to reengage relationships with inactive clients
Create discovery briefs to be used by M&R’s internal team
Communicate the goals and vision of a project to the M&R creative team to ensure the client’s needs and expectations are exceeded
Oversee the management of projects from beginning to end
Regularly communicate with your book of business

Client Retention

Explain to clients how specific services will help promote their products or services in the most effective way possible
Evaluate service reporting and discuss with client and digital strategist as a part of client retention and growth
Deliver proposals to existing clients to help increase the growth of their business and improve account retention with M&R
Analyze customer satisfaction scores and follow-up with clients as necessary

Partner With Project Manager

Effectively introduce client to Project Manager as a secondary point of contact
Partner with Project Manager in multiple ways as it relates to leads and clients

Community Engagement

Identify, cultivate, and maintain relationships with key stakeholders in our target market communities
Attend community networking events
Stay up to date on community news and activities within all key markets

EMPLOYEE BENEFITS

Health, Dental, Vision, and Life Insurance
Matching 401K plan
10 paid holidays per year
Paid vacation and sick time
Paid maternity and paternity time
Paid volunteer time

CANDIDATE SHOULD EXHIBIT M&R’S CORE VALUES

Relational: you are others-focused, striving to nurture relationships with your team, clients, and community
Insightful: you seek the why, striving to understand the client’s work and needs so that we can best serve them
Innovative: you stay up to date on digital marketing trends and research new service opportunities
Passionate: you are fully engaged in the work that has been entrusted to you and you believe your work is making a difference

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits: