Job Description
Req ID: 120558
Remote Position: Hybrid
Region: Americas
Country: Canada
State/Province: Ontario
City: Toronto
General Overview
Functional Area: Information Technology (ITM)
Career Stream: IT Partnership (PTN)
Role: Associate (AST)
Job Title: Associate, IT Customer Enablement
Job Code: AST-ITM-CUST
Job Band: 06
Direct/Indirect Indicator: Indirect
Summary
The Associate, IT Customer Enablement will facilitate requirements gathering sessions with business users to define and document current state business processes, pain points with existing processes and map out the desired to-be state. Business requirements then need to be mapped to technical requirements to help identify one or more potential solutions enabled by technology.
Detailed Description
- Assist with solicitation and elicitation of business requirements from the business teams, document the as-is and to-be processes using various business analyst models
- Support IT Business Partners and various IT teams to deliver IT solutions
- Support small to intermediate projects through the project lifecycle, including project scope, schedule, resources, quality, costs and change
- Support with task assignment to project resources and reporting on and managing project scope throughout the lifecycle
- Assist in preparing regular and accurate reports for stakeholders
- Assist in documenting business stakeholder roadmap/strategy and IT strategy (quarterly)
- Support in the development of documentation, cases studies and other marketing collateral to help sell/differentiate Celestica IT
- Assists in documenting customer roadmap/strategy and IT strategy (quarterly)
- Develops documentation, cases studies and other marketing collateral to help sell/differentiate Celestica IT
Knowledge/Skills/Competencies
- Effective teamwork and collaboration skills
- Strong verbal and written communication skills
- Creative Problem solving
- Results oriented
- Ability to take initiative in a fast-paced environment
- Flexibility
- Understanding of business, finance, supply chain and manufacturing processes along with IT solutions
Physical Demands
Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
No overnight travel is required.
Typical Experience
Entry level to 1 year of experience in a similar role or industry.
Typical Education
University degree in one of the following: Computer Science, Business Administration, Commerce, Engineering
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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